A FLT ATTENDANT RPTED THAT AN AGGRESSIVE PAX MISBEHAVED DURING A FLT FROM MMUN TO MIA WHICH REQUIRED A POLICE RESPONSE AT THE GATE.

Date: 2004-03 · Aircraft: B757 Undifferentiated or Other Model

Anomalies: deviation-discrepancy-procedural-published-material-policy|deviation-discrepancy-procedural-far|flight-deck-cabin-aircraft-event-passenger-misconduct

Synopsis

A FLT ATTENDANT RPTED THAT AN AGGRESSIVE PAX MISBEHAVED DURING A FLT FROM MMUN TO MIA WHICH REQUIRED A POLICE RESPONSE AT THE GATE.

Narrative

I HAD JUST COME IN FROM MIAMI TO CANCUN AND WENT OVER TO MY FLT TO COME BACK TO MIAMI. THE AGENTS HAD ALREADY BEGUN BOARDING. I WENT AHEAD AND GOT ON AND; AS I WAS GETTING ON; I NOTICED A COUPLE IN FRONT OF ME; WHO WERE TALKING TO THE #1 FLT ATTENDANT. THE #1 FLT ATTENDANT WAS SHAKING HIS HEAD NO AGAIN AND AGAIN. WHEN I GOT ON AND GREETED HIM AND THE #3 FLT ATTENDANT; I ASKED HIM WHAT THE MAN HAD SAID. HE HAD ASKED #1 FLT ATTENDANT IF HE COULD UPGRADE TO FIRST CLASS; BECAUSE HE WAS ON HIS 'HONEYMOON;' PLUS; 'HE WAS A POLICEMAN IN NYC.' OF COURSE; #1 FLT ATTENDANT TOLD HIM HE COULD NOT; THAT IT WAS THE AGENT ONLY; WHO COULD DO THAT. AFTER PUTTING AWAY MY BAGS; I WENT BACK TO BUSINESS CLASS TO MEET THE FLT ATTENDANTS THERE. I WAS STANDING IN ABOUT ROW XXX; WHEN THIS SAME MAN CAME TO THE BACK; LIGHTLY TOOK MY ARM TO GET MY UNDIVIDED ATTN; AND ASKED ME THE SAME THING WITH THE SAME STORY. HONEYMOON; POLICEMAN; ETC. I TOLD HIM THAT I HAD NO AUTH TO UPGRADE HIM; THAT ONLY THE AGENT OR THE PURSER COULD DO THAT. HE ASKED IF HE COULD GIVE #1 FLT ATTENDANT A 'COUPLE OF DOLLARS' TO UPGRADE HIM. HE'D DONE THAT WITH THE AGENT ON THE WAY DOWN TO CANCUN TO GET UPGRADED TO FIRST CLASS. HE ASKED ME IF I THOUGHT IF HE WENT TO THE FRONT AND ASKED THE PURSER AGAIN; PERHAPS HE'D LET HIM AND HIS 'WIFE' UPGRADE TO FIRST CLASS. I TOLD HIM I DIDN'T THINK SO; BUT HE KEPT ASKING ME OVER AND OVER; SO I TOLD HIM TO GO; JUST TO GET HIM AWAY FROM ME. HE WENT TO THE FRONT; BUT #1 FLT ATTENDANT TURNED HIM DOWN AGAIN. THIS MAN WAS VERY PERSISTENT. I DID THE BEVERAGE SVC; AS THE #5 FLT ATTENDANT; FORWARD-AFT. THIS MAN; AND HIS 'WIFE' HAD ONLY SOFT DRINKS. I NEVER SMELLED ANY ALCOHOL. HE RANG HIS CALL LIGHT SEVERAL TIMES DURING THE FLT. ONCE FOR ANOTHER FORM; THEN ANOTHER TIME; I WENT TO ANSWER THE CALL LIGHT; AND ALL HE SAID WHEN HE LOOKED AT ME WAS; 'PEN.' I TOLD HIM I DID NOT HAVE ONE. AFTER PICKUP; I WENT TO THE BACK AND SAT DOWN. I NOTICED HIS 'WIFE' TALKING TO #2 FLT ATTENDANT. THEN THIS WOMAN WALKED ALL THE WAY TO THE FRONT TO TALK TO #1 FLT ATTENDANT. #1 FLT ATTENDANT HAD MADE THE PA ASKING EVERYONE TO STAY IN THEIR DESIGNATED CABINS AND NOT CROSS OVER; FOR SECURITY REASONS. OBVIOUSLY; THIS WOMAN DID NOT THINK THAT APPLIED TO HER. SHE WENT UP AND TALKED TO #1 FLT ATTENDANT. I WATCHED HER WALK UP THERE; BUT DID NOT HEAR THE CONVERSATION. SHE CAME BACK TO HER SEAT AND SHORTLY THEREAFTER; THE MAN WALKED UP TO FIRST CLASS TO TALK TO #1 FLT ATTENDANT AGAIN. THIS WAS IN THE MIDDLE OF THE FLT. 1 HR AND 10 MINS FLT! I DID NOT HEAR THAT CONVERSATION; BUT IT MUST HAVE MADE THIS MAN VERY ANGRY. HE RANG HIS CALL LIGHT AGAIN AND I ANSWERED IT; AGAIN. HE TOLD ME THAT HE DIDN'T SPEAK ENGLISH VERY WELL; THAT HIS 'WIFE' DID SHE WAS HISPANIC; AND HE MAY HAVE SAID SOMETHING THAT HE THOUGHT WAS SOMETHING ELSE. HE CALLED #1 FLT ATTENDANT A BAD NAME IN SPANISH. JUDGING FROM THIS MAN'S PERSONALITY; HE KNEW EXACTLY WHAT HE WAS SAYING. HE TOLD ME THAT HE WANTS THAT GUY'S NAME AND BADGE NUMBER. HE WANTED TO TALK TO THE CAPT AND IF THERE WAS A FEDERAL AIR MARSHALL ON BOARD; HE WANTED TO TALK TO HIM; TOO. I TOLD HIM THAT ALL THIS WOULD BE SETTLED ON THE GND; AFTER WE LANDED; AND I WALKED AWAY. THIS DID NOT SATISFY HIM IN THE LEAST. THE PA WAS MADE TO PREPARE FOR LNDG. WE PICKED UP THE REMAINING SVC ITEMS AND DID OUR SAFETY CHK. #2 AND #4 FLT ATTENDANTS WERE JUST STRAPPING INTO THEIR JUMPSEATS. I WAS IN THE BACK GALLEY. THIS MAN CAME STORMING TO THE BACK AND JUST STOOD THERE; WAITING FOR ONE OF US TO LOOK AT HIM. I DID NOT WANT TO; AS I'D JUST DEALT WITH HIM; AND HE WAS OBVIOUSLY QUITE ANGRY. #4 FLT ATTENDANT; ACKNOWLEDGED HIM. THIS MAN SAID HE WANTED TO SEE HIM AND EVERYONE; INCLUDING THE CAPT; ON THE GND. HE SAID THIS IN A VERY ANGRY; DEMANDING VOICE. #4 FLT ATTENDANT TOLD HIM 'FINE; NOW GO SIT DOWN.' THE MAN SAT DOWN AND I WENT TO MY JUMPSEAT FOR LNDG. NOT LONG AFTER WE LANDED; THIS MAN'S CALL LIGHT WENT ON AGAIN. I REFUSED TO ANSWER IT; AS I KNEW IT WAS THIS ANGRY MAN. #3 FLT ATTENDANT WAS ON THE PHONE TO THE PLT. WE HAD TO WAIT FOR OUR GATE FOR A FEW MINS; AS THERE WAS TFC IN THE ALLEYWAY. WHEN WE ARRIVED AT THE GATE; #1 FLT ATTENDANT MADE AN ANNOUNCEMENT TO STAY SEATED UNTIL ANOTHER ANNOUNCEMENT WAS MADE THAT IT WAS SAFE TO LEAVE. I LOOKED OUTSIDE AND THERE WERE SEVERAL TSA AGENTS; POLICEMEN; AND MY MGR. THEY OPENED THE DOOR AND ASKED #1 FLT ATTENDANT WHAT HAPPENED. THEY ASKED FOR US TO IDENT HIM WHEN HE GOT OFF. WHEN I SAW HIM APCHING; I JUMPED OUT; ONTO THE JETBRIDGE AND TOLD THEM THAT IT WAS A BIG; BLOND HAIRED MAN; WITH A BLUE SHIRT ON. THEY DETAINED HIM AND HIS WIFE. WE ALL GOT OFF THE PLANE AND 3 OF US GAVE THE AUTHS THE INFO THEY ASKED FOR. WHEN THE MAN AND HIS 'WIFE' LEFT; FOR IMMIGRATION; THEY PASSED RIGHT BY US AND HE GLARED AT #1 FLT ATTENDANT'S IDENT TRYING TO GET HIS NAME; NUMBER; ETC. I TOLD HIM TO GET AWAY AND GO ON. #1 FLT ATTENDANT HAS TOLD ME HE IS PRESSING CHARGES.

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Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.