A320 PLT RPTS NON STANDARD PHRASEOLOGY BY PUSHBACK CREW.
Synopsis
A320 PLT RPTS NON STANDARD PHRASEOLOGY BY PUSHBACK CREW.
Narrative
NONSTANDARD PUSHBACK. PUSHBACK CREW CHKED IN ON HEADSET INTERPHONE. CAPT REPLIED 'BEFORE PUSHBACK CHKLIST COMPLETE.' NO INITIAL RESPONSE FROM TUG DRIVER. 20 SECONDS LATER; CAPT ASKED 'MAY I RELEASE THE BRAKES?' RESPONSE WAS 'RELEASE BRAKES; I WILL HOLD YOUR PUSH.' CAPT'S RESPONSE WAS 'BRAKES RELEASED; HOLD PUSH.' GOT CLRNC TO PUSH. WHILE STILL MOVING BACKWARDS; THE TUG DRIVER SAID 'SET BRAKES.' CAPT WAITED FOR COMPLETE STOP; THEN SET BRAKES WITH THE RESPONSE 'BRAKES SET; PRESSURE NORMAL.' THEN WE GOT CLRNC TO START ENGS AFTER PUSH COMPLETE. THE TUG DRIVER THEN SAID 'WATCH FOR YOUR SALUTE.' CAPT SAID 'PARDON ME; SAY AGAIN PLEASE.' TUG DRIVER RESPONDED 'WATCH FOR YOUR SALUTE!' THE CAPT RESPONDED TO TUG DRIVER 'YOUR COMMANDS HAVE BEEN ALL WRONG; YOU SHOULD REVIEW THE WRITTEN SCRIPT FOR PUSHING BACK ACFT.' THE TUG DRIVER SAID 'THAT'S THE WAY I WAS TAUGHT. SORRY I'M NOT PERFECT!' THEN THE TUG DRIVER IMMEDIATELY DISCONNECTED HEADSET WITHOUT CAPT'S APPROVAL. HE WAS ANGRY THAT CAPT HAD SAID THAT HE WAS NON SOP COMPLIANT.
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Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.