A B757 FLT ATTENDANT RPTS 2 PAX WHO VERBALLY AND PHYSICALLY ABUSED HER WERE REMOVED FROM THE FLT.

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DURING BOARDING I WAS IN THE AFT GALLEY ALONE PREPARING INSERTS WHEN PAX; MS Y; STARTED YELLING AT ME THAT HER SEAT CUSHION WAS WET. I STEPPED TOWARDS HER AND SHE THREW THE SEAT CUSHION AT MY FEET. I SAID 'PLEASE; DON'T THROW THE SEAT CUSHION AT MY FEET.' I THEN TOLD HER; 'WE ARE AWARE OF THE SITUATION; AND ARE IN THE PROCESS OF FIXING THE PROB. IN THE MEANTIME....' I REACHED FOR A BLANKET AND SAID 'WHILE YOU'RE WAITING HERE'S A BLANKET TO COVER THE WET SPOT.' SHE AND MR X STARTED SCREAMING; 'WE PAID GOOD MONEY; HOW DARE YOU ASK ME TO SIT ON A WET CUSHION; ETC.' I SAID 'THIS IS JUST TEMPORARY TILL A NEW CUSHION ARRIVES.' THEY CONTINUED TO SCREAM AT ME ABOVE MY VOICE. I SAID; 'OK; STAND HERE.' I CONTINUED WORKING IN GALLEY TILL MR X STARTED SCREAMING ABOUT THE SITUATION AGAIN. I TURNED AROUND AND HE THREW THE SEAT CUSHION AT ME AND HIT ME. STARTLED; I AGAIN STARTED TO EXPLAIN. THEY WOULD NOT LISTEN. MS Y ASKED FOR MY NAME. I TOLD HER. SHE WANTED MY LAST NAME. I SAID 'ABSOLUTELY NOT.' SHE STARTED THREATENING ME THAT SHE WOULD HAVE MY JOB; THAT AIRLINE PEOPLE WERE NOT ALLOWED TO TALK TO HER THIS WAY; AND THAT I WOULD HEAR ABOUT THIS. I SAID 'I WOULD BE MORE THAN HAPPY TO ANSWER HER LETTER. I'VE BEEN A FLT ATTENDANT FOR 20 YRS AND THAT I WAS NOT SCARED OF THAT.' SHE SAID 'I SHOULD BE SCARED.' AND I SAID 'I'M NOT.' I THEN CALLED THE PURSER; MR Z; WHO CAME BACK. THEY WERE UNREASONABLE WITH HIM. I ASKED THAT THEY BE TAKEN OFF. HE TALKED TO CAPT AND GATE AGENTS. THEY ASKED THEM FOR AN APOLOGY. I SAID THAT WOULD NOT BE OK. I FELT THREATENED; THEY WERE BOTH PHYSICALLY AND VERBALLY ABUSIVE. THEY WERE TAKEN TO JETBRIDGE. WHEN THEY WERE TOLD THEY WERE GOING TO BE TAKEN OFF; THEN THEY TRIED TO APOLOGIZE BUT I WAS NOT COMFORTABLE WITH THAT. THE CAPT DECIDED TO REMOVE THEM. OPS WAS CONTACTED AND AGREED; ALONG WITH GATE AGENTS. THEY AND THEIR 4 OTHER TRAVELING COMPANIONS WERE REMOVED. PAX MR W AND HIS WIFE CAME FORWARD AND SAID THEY WITNESSED THE WHOLE SITUATION AND SAID THEY WERE OUT OF LINE.