AN IRATE PAX IS SUBDUED AND RESTRAINED BY FELLOW PAX.

Date: 2006-08 · Aircraft: B757-200 · Phase: cruise

Anomalies: flight-deck-cabin-aircraft-event-passenger-misconduct

Synopsis

AN IRATE PAX IS SUBDUED AND RESTRAINED BY FELLOW PAX.

Narrative

I GOT A CALL FROM THE FLT ATTENDANT THAT WE HAD AN IRATE PAX IN THE BACK. HE WAS DISRUPTIVE AND YELLING BECAUSE THE FLT ATTENDANTS WOULD NOT SELL HIM COOKIES OUT OF THE BUY ON BOARD BOX. HE BECAME VERBALLY ABUSIVE TO SEVERAL FLT ATTENDANTS AND THEY FELT HE HAD THE APPEARANCE OF BEING ON DRUGS. HE HAD HIS PARENTS WITH HIM AND WAS TRAVELING WITH A GROUP INCLUDING HIS GIRLFRIEND. THE PARENTS STATED THAT HE WAS 'OUT OF CTL.' HE STARTED A FIGHT WITH HIS GIRLFRIEND AND TOOK A SWING AT THE PAX BEHIND HIM. HE TOLD ANOTHER PAX THAT HE HOPED 'THE PLANE WOULD GO DOWN AND EVERYONE WOULD GO DOWN WITH IT.' AT THIS POINT WE DECIDED WE WERE DEALING WITH A LEVEL 2 THREAT AND FOLLOWED THE PROC IN OUR FLT MANUAL. OUR PURSER GOT OUT THE SECURITY KIT IN CASE RESTRAINT WAS REQUIRED. IF RESTRAINT WAS NEEDED. PAX'S FATHER WAS HELPFUL IN KEEPING PAX RESTRAINED AND SOMEWHAT UNDER CTL. PAX IN THE SURROUNDING AREA WERE VERY FRIGHTENED WITH HIS OUTBURSTS AND FEARFUL OF HIS ACTIONS. THEN WE REQUESTED LAW ENFORCEMENT TO MEET THE FLT.

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Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.