A PAX IS DENIED BOARDING FOR THE APPEARANCE OF INTOXICATION WHEN CABIN ATTENDANT REFUSES TO BE PRESSURED INTO ALLOWING HIS ACCOMMODATION ON THE FLT.

Date: 2006-08 · Aircraft: A320 · Phase: ground

Anomalies: deviation-discrepancy-procedural-far|deviation-discrepancy-procedural-published-material-policy|flight-deck-cabin-aircraft-event-passenger-misconduct

Synopsis

A PAX IS DENIED BOARDING FOR THE APPEARANCE OF INTOXICATION WHEN CABIN ATTENDANT REFUSES TO BE PRESSURED INTO ALLOWING HIS ACCOMMODATION ON THE FLT.

Narrative

PAX X APPEARED TO BE INTOXICATED AT THE GATE AREA. HE WAS ACTING BELLIGERENT; IRATE AND WAS YELLING AT THE PURSER WHEN I ARRIVED AT THE GATE AREA. HE WAS SLURRING HIS WORDS. PURSER CALLED FOR AN AGENT. ONCE AGENT ARRIVED; PURSER INFORMED AGENT OF PAX X'S APPEARANCE OF BEING INTOXICATED. SHE ALSO INFORMED THE CAPT. AS BOARDING BEGAN; PAX X CAME ON AND WENT TO FIRST CLASS. I SMELLED ALCOHOL ON HIS BREATH. I NOTIFIED PURSER OF THIS AND SHE CALLED THE AGENT. THEY SENT A CUST SVC SUPVR TO TALK WITH HIM. CUST SVC SUPVR AND PURSER ASKED HIM IF HE HAD BEEN DRINKING AND HE SAID YES. AT THAT TIME HIS VOICE BECAME LOUDER AND HE STARTED ACTING IRATE AGAIN. PURSER CAME BACK ON THE PLANE. I OVERHEARD THE CUST SVC SUPVR SAYING TO PAX X THAT IF HE JUST WENT TO SLEEP HE COULD BOARD. HE SAID NO; HE WANTED TO STAY UP AND WATCH THE MOVIE. AT THAT POINT; I SAID TO THEM 'THIS IS A VIOLATION OF AN FAR AND IF YOU DO NOT DEPLANE PAX X THIS ENTIRE CREW WILL NOT WORK THIS FLT.' I ALSO SAID; 'I WOULD CALL THE POLICE.' PAX X WAS IMMEDIATELY DEPLANED AND THE DOOR WAS SHUT.

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Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.