PAX AGENT ALLOWS PASSENGERS TO ACCESS DELAYED CRJ FOR PERSONAL BELONGINGS WITH NO CABIN ATTENDANTS ON BOARD.
Synopsis
PAX AGENT ALLOWS PASSENGERS TO ACCESS DELAYED CRJ FOR PERSONAL BELONGINGS WITH NO CABIN ATTENDANTS ON BOARD.
Narrative
WE WERE EXPERIENCING A MAINT DELAY. BOARDED PAX WITH NO APU RUNNING AND GND AIR NOT WORKING. ONCE PAX BOARDED; CABIN TEMP WENT OVER 90 DEGS AND CREW WAS THEN INFORMED DELAY WOULD BE 30-45 MINS FOR PART TO BE CHANGED ON ACFT. WE DECIDED TO DEPLANE PAX DUE TO HEAT IN CABIN BUT ALLOWED THEM TO LEAVE BAGGAGE IN CABIN BUT TAKE BOARDING PASSES. THIS WAS ABOUT XA10. WHILE SITTING ACROSS FROM GATE WAITING FOR MAINT TO CONFIRM PART WAS CHANGED AND WORKING; I LOOKED UP AND SAW A PAX COME UP FROM THE AIRPLANE UNATTENDED. I WALKED OVER AND ASKED GATE AGENT IF SHE ALLOWED PAX TO GO DOWN TO AIRPLANE ALONE TO GET BAG; AND SHE SAID YES. I TOLD HER SHE SHOULD NOT ALLOW THAT TO HAPPEN AND BOTH FLT ATTENDANTS NEED TO BE PRESENT OR SHE CAN GO DOWN AND RETRIEVE BAG FOR PAX BUT SHOULD NOT ALLOW PAX TO GO TO AIRPLANE WITH NO PERSONNEL PRESENT ON ACFT. SHE SAID OK AND I WENT AND SAT BACK DOWN ACROSS THE HALL FROM GATE. THIS OCCURRED AT ABOUT XA30. WHILE SITTING THERE; SHE MADE AN ANNOUNCEMENT OF AN XB00 ADVISE TIME FOR DELAY. I THEN WALKED TO BATHROOM AND THEN TO NEXT GATE TO INFORM OTHER FLT ATTENDANT OF ADVISE TIME. AS I WAS TURNING AROUND TO WALK BACK TO GATE AT ABOUT XA50; BOTH MYSELF AND THE OTHER FLT ATTENDANT LOOKED OUT THE WINDOW AND WITNESSED PAX GOING ON OUR ACFT. I WENT TO THE GATE AND TOLD THE GATE AGENT SHE CAN'T BOARD THE PLANE WITHOUT 2 FLT ATTENDANTS PRESENT. SHE INFORMED ME AS I WENT PAST HER DOWN THE JETWAY THAT SHE WASN'T BOARDING. WHEN I GOT TO ACFT; THERE WAS A MALE GATE AGENT STANDING IN THE GALLEY WHILE PAX WERE GETTING ON THE AIRPLANE. I TOLD HIM THAT WE CAN'T HAVE PAX ON THE PLANE WITHOUT THE FLT ATTENDANTS PRESENT. HE INFORMED ME THAT HE IS QUALIFIED TO STAND IN THE PLACE OF A FLT ATTENDANT AND THAT IF I HAD A PROB WITH IT TO CONTACT MY COMPANY. AT THIS POINT; MOST OF THE PAX WERE RETURNING BACK TO GATE AREA TO RECEIVE HOTEL ACCOMMODATION FOR THE EVENING DUE TO FLT DELAY UNTIL THE FOLLOWING MORNING. I ASKED THE CAPT WHY PAX WERE ALLOWED ON ACFT; AND HE TOLD ME THAT THE AGENTS MADE A PA FOR PAX TO RETURN TO ACFT TO GET BELONGINGS AND THEY OPENED BOARDING DOOR AND JUST LET THE PAX PROCEED DOWN JETWAY WITHOUT ANY VERIFICATION OF BOARDING PASSES OR WITHOUT ANY REGARDS TO THE CAPT'S OBJECTIONS AS WELL AS THE FO'S OBJECTION OF ALLOWING PAX DOWN JETWAY TO ACFT WITHOUT MINIMUM CABIN CREW ON BOARD. CAUSE WAS DUE TO LACK OF TRAINING AND KNOWLEDGE OF FAA REGS ON BEHALF OF THE GATE AGENTS IN ZZZ.
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Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.