B757-200 CAPT WRITES UP SEAT CUSHIONS FOR BOTH SEATS CUSHIONS ON FLIGHT DECK AND RECEIVES 'SERVICEABLE' RESPONSE FROM MAINTENANCE WITHOUT A MECHANIC EVER ENTERING THE COCKPIT TO VISUALLY INSPECT SEATS.
Synopsis
B757-200 CAPT WRITES UP SEAT CUSHIONS FOR BOTH SEATS CUSHIONS ON FLIGHT DECK AND RECEIVES 'SERVICEABLE' RESPONSE FROM MAINTENANCE WITHOUT A MECHANIC EVER ENTERING THE COCKPIT TO VISUALLY INSPECT SEATS.
Narrative
I AM WRITING ABOUT WHAT I CONSIDER DISTURBING BEHAVIOR BY LCL MECHS. AT APPROX XA00; I ENTERED THE COCKPIT. UPON SITTING DOWN; I NOTICED THAT THE CAPT'S SEAT CUSHION WAS ENTIRELY FLAT AS WAS THE BACK CUSHION. LOOKING OVER AT THE FO'S SEAT; I DETERMINED THAT HIS CUSHIONS WERE IN THE SAME STATE OF WEAR AND FAILURE. I IMMEDIATELY ENTERED WRITE-UPS IN ACARS AND ALSO NOTIFIED LCL MAINT BY RADIO. AT APPROX XA45; A NEW RELEASE SCROLLED UP ON THE ACARS PRINTER. MAINT HAD DEEMED THE SEAT CUSHIONS ON BOTH SEAS TO 'BE SVCABLE' AND HAD ENTERED THEM AS A CARRY FORWARD ITEM. NOW; I DO NOT KNOW HOW MAINT DETERMINED THE SEATS WERE 'SERVICEABLE' SINCE NO MECH EVER ENTERED THE COCKPIT TO SEE THE SEATS FOR HIMSELF OR TO DISCUSS THE SITUATION WITH ME. I ATTEMPTED TO DISCUSS THE ISSUE ON THE JETBRIDGE PHONE WITH LCL MAINT; BUT DID NOT RECEIVE MUCH CONCERN FOR THE LACK OF ACTUALLY INVESTIGATING THE WRITE-UP BEFORE DETERMINING IF THE SEATS WERE 'SVCABLE.' UNFORTUNATELY; SINCE MAINT COULD NOT OR WOULD NOT FOLLOW ACCEPTED PROCS FOR DETERMINING THE 'SERVICEABILITY' OF AN ACFT PART; BY ACTUALLY INSPECTING THAT PART; I COULD NOT ACCEPT THE RELEASE AND CALLED DISPATCH TO REFUSE THE ACFT AT APPROX XA50. AT ABOUT XB25; MECHS ENTERED THE ACFT AND REPLACED ALL 4 SEAT CUSHIONS IN ABOUT 8 MINS TIME. MOST PEOPLE WOULD THINK IT SILLY TO MAKE SUCH A FUSS OVER SEAT CUSHIONS. HOWEVER; PROPERLY FUNCTIONING SEAT CUSHIONS CONTRIBUTE SAFETY IN THAT THEY REDUCE FATIGUE; ALLOW FOR BETTER POSITIONING OF THE SEAT FOR MAX VISIBILITY AND ACCESSIBILITY OF CTLS; AND MAYBE PROTECTIVE OF INJURY IN THE EVENT OF AN ACCIDENT OF INCIDENT. I DID NOT WRITE UP THE SEAT CUSHIONS TO BE SILLY OR TO DELAY THE FLT. MAINT'S ACTIONS (OR LACK OF ACTION) DID THAT ALL BY THEMSELVES. HAVING EXPERIENCED THIS FIRSTHAND; I BELIEVE THAT I CAN NO LONGER TRUST DEFERRALS OF EVEN MORE CRITICAL PARTS OF THE ACFT FOR BEING ACCURATE AND PROPERLY INVESTIGATED. WHAT ELSE ARE THEY DEFERRING WITHOUT INVESTIGATING? PLEASE NOTE THIS OCCURRED AT A STATION WHERE OUR LARGEST IN-HOUSE MAINT FACILITY IS LOCATED.
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Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.