According to the operator, the multi-passenger, partition-basket balloon was used for sightseeing flights in central Florida. The passengers were given a briefing card and briefed at the operator's facility, prior to being bused out to the launch site where a more detailed briefing was provided by the pilot of each balloon. The items briefed included the location of hand-holds and proper stance at touchdown. At the completion of its flight, the accident balloon touched down at 4 miles per hour. An adult passenger then fell into her child, breaking the child's wrist.