No fatalities

TCAS Resolution Advisory Leads to Flight Attendant Injury (N995CA)

Snow Hill, VA, US

On July 21, 2004, a Bombardier CL-600 (registration N995CA) was involved in an aviation accident near Snow Hill, VA. No fatalities were reported. Investigators recorded the probable cause as: The pilot's excessive maneuvering in response to a TCAS alert, which resulted in a serious injury to the flight attendant. This summary draws on records from the U.S. National Transportation Safety Board (NTSB) historical archive.

Sourcesthe U.S. National Transportation Safety Board (NTSB) historical archivePrimary reportUpdated 2026-07-04Data APIEditorial standards
Aircraft registered N995CA
Aircraft registered N995CA. Photo: André Gerwing / CC BY-SA 4.0, via Wikimedia Commons

A flight attendant broke her ankle when a flight crew executed an evasive climb in response to a TCAS resolution advisory, resulting in a rapid maneuver involving high G-forces.

Incident

During a flight, the cockpit crew received a Traffic Alert and Collision Avoidance System (TCAS) traffic advisory, followed by an aural resolution advisory (RA) instructing them to "CLIMB, CLIMB." The first officer disconnected the autopilot and initiated a climb at a rate of 1,500 feet per minute. Shortly thereafter, the captain announced he was taking control and pitched the airplane to a greater angle. As the airplane ascended, a flight attendant fell to the floor and sustained a broken ankle.

Response

After the TCAS announced "clear of conflict," the captain leveled the airplane at 30,000 feet. He then returned control to the first officer, and the airplane descended back to its assigned altitude of FL 290. A review of radar data and air traffic control information revealed that the accident airplane was climbing at 2,500 feet per minute with an airspeed of 483 knots. The aircraft that triggered the traffic alert was an MD-80 climbing at 2,000 feet per minute with an airspeed of 433 knots. The closest proximity between the two aircraft was 1.54 nautical miles and 1,500 feet vertical separation.

Performance Analysis

According to the operator's Flight Standards Manual, the correct response to a corrective RA is to fly from the red zone into the green zone, requiring a response within 5 seconds using approximately a 0.25g maneuver. However, performance analysis of radar data showed that the flight crew's maneuver included a 1,000-foot climb, immediately followed by a descent back to the assigned altitude. This sequence involved an initial 1.15g pull-up to start the climb, a 0.05g push-over to arrest the climb and begin the descent, and a 1.4g pull-up to level off. The time between the 0.05g push-over and the 1.4g level-off was about 5 seconds.

Frequently asked questions

What happened in the 21 Jul 2004 Bombardier CL-600 accident near Snow Hill, VA?

A flight attendant broke her ankle when a flight crew executed an evasive climb in response to a TCAS resolution advisory, resulting in a rapid maneuver involving high G-forces.

Were there any fatalities in the 21 Jul 2004 Bombardier CL-600 accident?

No fatalities were recorded in this accident.

What aircraft was involved and where did it happen?

The accident on 21 Jul 2004 involved a Bombardier CL-600, registration N995CA, at Snow Hill, VA.

What was the probable cause of the accident?

The pilot's excessive maneuvering in response to a TCAS alert, which resulted in a serious injury to the flight attendant.

Investigation report by the U.S. National Transportation Safety Board (NTSB) historical archive. Original record: https://carol.ntsb.gov/event/20040812X01200. This page is a structured re-presentation; facts and quotes are in the National Transportation Safety Board (NTSB), United States.