What happened
During an initial pushback maneuver, a trainee operating a ground support vehicle turned the aircraft in the incorrect direction. In response to this error, the supervisor took control of the vehicle to correct the movement. During the supervisor's attempt to reposition the aircraft, the nose wheels rolled out of the vehicle's wheel cradle and onto the ground support vehicle itself.
A flight crewmember reported to dispatch that they observed the ground personnel making a sharp turn, leading to concerns that the aircraft would be pushed into another airplane. No injuries or damage were specified in the report, and no fatalities occurred.
Findings
The ground support company stated that the pushback operation should have been halted to allow for communication between the flight crew and the ground crew. This pause would have enabled both parties to resolve concerns regarding safe maneuvering during the procedure.