What happened
On October 4, 2010, a Bombardier Inc CL-600-2B19, registration N414ZW, arrived at its gate in New York, NY. After the aircraft engines were shut down, passengers began deplaning via the stairs at the forward entry door. During this process, a passenger lost her balance and fell to the ground, resulting in one serious injury (a fractured wrist). There were no fatalities associated with this event.