Air Traffic Controller reported an aircraft had been instructed to hold short of a taxiway but the aircraft turned onto the taxiway resulting in a taxiway incursion. ATC reports that this is a continuing issue at this taxiway.

2025-01 · NASA ASRS report 2201604

Date: 2025-01 · Aircraft: Medium Transport; Low Wing; 2 Turbojet Eng · Phase: taxi

Anomalies: atc-issue-all-types|deviation-discrepancy-procedural-clearance|deviation-discrepancy-procedural-published-material-policy|ground-incursion-taxiway

Synopsis

Air Traffic Controller reported an aircraft had been instructed to hold short of a taxiway but the aircraft turned onto the taxiway resulting in a taxiway incursion. ATC reports that this is a continuing issue at this taxiway.

Narrative

Aircraft X landed runway 28C and was instructed to hold short of taxiway GG by the South Local controller; then told to monitor my frequency. I was rolling a departure from runway 28R at the full length and I observed Aircraft X join taxiway GG pointed towards 28R and still moving. I instructed them to stop and they responded with an unprofessional response. The departure continued rolling and departed without incident.This exact situation has frequently occurred. We instructed all aircraft that have landed 28C to hold short of GG and those who have landed 10C to hold short of CC. Even though we tell them to hold short of a taxiway and that is what they read back; for some reason many pilots take that to mean we want them to hold short of the runway that intersects that taxiway; even though that's not what we told them and that's not what they read back.Recommendation: This is a major problem. Something needs to be done about this and it needs to be communicated to the airport users that when we say to hold short of a taxiway; we mean exactly that; hold short of the taxiway; not the runway that that taxiway intersects. I have had departures say on frequency 'is that guy stopping' when they see someone make the turn towards the runway; it definitely makes them nervous. If I observe that an aircraft has blown through the hold short that was previously issued to them; I have no assurance they will hold short of the runway it intersects. It's a safety issue and one day there is going to be something bad that happens if this is allowed to continue. We should be allowed to give warnings to any aircraft that does not comply with their hold short instructions so that they don't get complacent; and maybe word will get around and this will stop.

Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.

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