B757 FLC RETURNS TO GATE AFTER TAXI OUT BECAUSE OF AN UNRULY PAX WHO WOULD NOT COMPLY WITH PROC OF NOT USING ELECTRONIC DEVICES DURING TKOF. PAX REMOVED BUT AGENT ESCORTED PAX TO ANOTHER ACR. PAX BEHAVIOR AGGRESSION NON COMPLIANCE WITH PROCS REMOVED FROM FLT.

1996-06 · NASA ASRS report 337580

Date: 1996-06 · Aircraft: B757 Undifferentiated or Other Model

Anomalies: other-unspecified

Synopsis

B757 FLC RETURNS TO GATE AFTER TAXI OUT BECAUSE OF AN UNRULY PAX WHO WOULD NOT COMPLY WITH PROC OF NOT USING ELECTRONIC DEVICES DURING TKOF. PAX REMOVED BUT AGENT ESCORTED PAX TO ANOTHER ACR. PAX BEHAVIOR AGGRESSION NON COMPLIANCE WITH PROCS REMOVED FROM FLT.

Narrative

ON TAXI OUT; FLT ATTENDANT ADVISED OF PAX NOT WILLING TO COMPLY WITH PROCS OF NOT USING ELECTRONIC DEVICES DURING TKOF. ALSO GIVING OTHER PAX AROUND HER A HARD TIME AND VERBALLY ASSAULTING BOTH FLT ATTENDANT AND PAX. WE RETURNED TO GATE AND HAD METRO DADE POLICE MEET THE ACFT. UPON ARRIVING BACK AT THE GATE IN MIA THE METRO POLICE OFFICER SAID HE COULD NOT GO ON BOARD THE ACFT AND REMOVE THE PAX. AN AGENT CAME ON BOARD AND ASKED THE PERSON TO LEAVE. I CALLED UPON RETURNING TO MIA AFTER OUR GCM TURN ONLY TO FIND THAT THE AGENT HAD ESCORTED THE PAX TO ANOTHER AIRLINE AND PLACED THEM ON THEIR FLT WITHOUT TELLING THE OTHER AIRLINE ABOUT THE CIRCUMSTANCES. PLEASE GIVE ME GUIDANCE ON HOW TO EXPLAIN TO MY PAX; MY CREW AND THE FAA HOW WE CAN DELAY A FLT AND CAUSE MY AIRLINE MONEY AND INCONVENIENCE AND ALSO MAKE OUR INBOUND GCM TO MIA PAX LATE AND MISCONNECTING DUE TO THIS PAX AND YET ESCORT THEM TO ANOTHER FLT WITHOUT PRESSING CHARGES AND DELAYING THE PROB PAX. THE FLT ATTENDANT AND I ARE WILLING TO PRESS CHARGES AND ALSO BRING THIS MATTER UP WITH THE FAA.

Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.

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