1997-12 · NASA ASRS report 389708
FLT ATTENDANT SUFFERS A BRUISED ANKLE AND FOOT WHEN A PAX'S WHEELED CART FALLS ON HER DURING A DEPLANING PROC. ACFT WAS OVERSOLD AND PAX WAS BEING REMOVED.
OUR FLT WAS IN AN OVERSELL SIT AND THE GATE AGENT WAS REMOVING 2 PAX; MR X AND MS X. MS X PLACED HER CARRY-ON WHEELS AGAINST THE AISLE WALL AND PROPPED THEM UP WITH ANOTHER OF HER BAGS. I WAS DELIVERING PREDEP DRINKS WHEN MS X MOVED HER BAG AND THE WHEELS CRASHED OVER ON TOP OF MY L FOOT. THEY HIT MY BIG TOE; THE TOP OF MY FOOT AND THE INSIDE BONE OF MY L ANKLE. FLT ATTENDANT #3 WAS STANDING AT THE FORWARD COMPARTMENT CLOSET AND HEARD THE BANG AND SAW THE WHEELS ON MY FOOT AND THE PAINED LOOK ON MY FACE. MS Y WITNESSED THE ENTIRE INCIDENT AS SHE WAS SITTING DIRECTLY NEXT TO WHERE I WAS STANDING WHEN THE WHEELS FELL. WE CLOSED THE ACFT DOOR AND TOOK OFF. AFTER TKOF; I TOOK 800 MILLIGRAMS OF IBUPROFEN BECAUSE MY ANKLE WAS BEGINNING TO THROB. I PROCEEDED WITH MY INFLT SVC IN FORWARD COMPARTMENT AND NOTICED MY ANKLE WAS CONTINUING TO ACHE AND THROB. I WAS HAVING TROUBLE WALKING WITHOUT PAIN. MY ANKLE WAS RED (ON THE BONE AREA) WITH SOME SWELLING. THE #3 FLT ATTENDANT DID MY DESSERT SVC WHILE I ELEVATED AND ICED MY ANKLE. I THEN INFORMED CAPT OF THE INCIDENT/DETAILS AND HE RADIOED AHEAD TO HAVE ME REMOVED FROM THE TRIP IN DFW. UPON ARR IN DFW I WAS MET BY AGENT FROM FLT SVC AND ESCORTED TO MEDICAL. AS TO PREVENTING ANY RECURRENCE; UNLESS THE FAA DEEMS TO CANCEL ALL CARRY-ON LUGGAGE TO BE BROUGHT ABOARD; THERE REALLY IS NO PREVENTIVE ACTION THAT CAN BE TAKEN. WE CAN'T TELL PAX TO NOT BRING ON ROLLER-CART WHEELS FOR THEIR CARRY-ON; NOW CAN WE?
Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.
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