1998-07 · NASA ASRS report 409820
A DC9-30 WAS DISPATCHED WITH COCKPIT WINDSHIELDS REPLACED WITHOUT REF TO THE MAINT MANUAL DUE TO LCL MGMNT MAINT POLICY.
I WAS HANDED WORK CARDS TO INSTALL WINDSHIELDS. WHEN I WAS TRYING TO LOCATE MAINT MANUAL REFS ON OUR NEW COMPUTER SYS (THAT I'M NOT SURE HOW TO OPERATE BECAUSE NO TRAINING ON IT YET); MY SUPVR TOLD ME TO TORQUE AND INSTALL THIS WINDSHIELD WITHOUT PROPER DOCUMENTATION OF MAINT MANUALS. SINCE I'M A NEW HIRE AND ON PROBATION; I HAD TO INSTALL THE WINDSHIELDS WITHOUT MY MAINT MANUALS. (I'VE NEVER INSTALLED A WINDSHIELD IN MY LIFE.) THIS SAME SUPVR HAS SCREAMED AT ME AND CUSSED; BECAUSE HE THINKS I'M WORKING TOO SLOW ON THE INSTALLATION. I TRIED TO TELL HIM I NEED MY MAINT MANUALS; BUT HE SAID I DIDN'T (IT'S AN EASY INSTALL). I INSTALLED IT; BUT DO NOT FEEL GOOD ABOUT IT; SO I CALLED THE LCL FAA OFFICE HERE IN ZZZ. THE FAA IS INVESTIGATING MY SIT AS OF JUL/XB/98. I FEEL THE PROB HERE IS SUPERVISION AND THEM USING FEAR TACTICS AND PWR OVER NEWLY HIRED EMPLOYEES. HOWEVER; I'VE NOTICED THEY ALSO USE THESE SAME TACTICS ON OLDER EMPLOYEES; TOO. THE ONLY DIFFERENCE IS THE OLDER EMPLOYEES CAN GO TO THE UNION ABOUT IT; BUT A NEW HIRE HAS NOWHERE TO GO EXCEPT FAA. THE FAA IS ALSO INVESTIGATING SOME OTHER COMPLAINTS ON THIS SAME ACFT ABOUT NEW RUDDER PEDAL BRACKETS BEING GROUND ON WITH A GRINDER WITHOUT PROPER DOCUMENTATION (ORDER BY SAME SUPVR). THE COMPANY HAS JUST CHANGED THEIR MAINT MANUALS TO A NEW COMPUTER SYS AND HAVE NOT GIVEN ANY TRAINING ON THAT SYS. SOME OF THE EMPLOYEES DO NOT KNOW HOW TO OPERATE AT ALL. I RPTED THIS TO FAA ALSO AND WAS TOLD THE COMPANY WILL START TRAINING THIS WK AS A RESULT OF THAT COMPLAINT. ACR HAD A GOOD TRAINING PROGRAM WHEN I WAS HIRED THERE IN JAN/98; BUT WHEN YOU OR I HIT THE FLOOR IT WAS A DIFFERENT STORY. (THE SUPVR DID NOT LIKE FOR YOU TO SPEND TIME LOOKING UP MAINT MANUAL REF.) THERE NEEDS TO BE A CHK VALUE SYS IN PLACE FOR MECHS SO THEY DON'T DO THINGS OUT OF FEAR BECAUSE WE ALL KNOW IT'S THE SMALL THINGS THAT CAN CAUSE A CRASH.
Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.
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