FLT ATTENDANT RPT REGARDING A DISRUPTIVE PAX WHO WAS ULTIMATELY REMOVED FROM THE ACFT PRIOR TO DEP.

Narrative

PAX MISCONDUCT: 5 PEOPLE TRAVELING TOGETHER (1 ADULT WOMAN; 1 HIGH SCHOOL AGE GIRL; 3 CHILDREN AGES 5-10). THESE PAX BOARDED IN KIN FOR THROUGH-FLT TO MBJ THEN JFK. THEY WERE ASSIGNED SEATS F;A;F;F;B; WHICH WERE NOT TOGETHER. THEY TOOK SEATS D;F;G;H;J; WHICH WERE TOGETHER. THEY WERE ASKED IN KIN TO SHOW FLT ATTENDANT BOARDING PASSES. THEY REFUSED; TOLD FLT ATTENDANTS IT'S NONE OF HER BUSINESS; THEY BEING MOTHER AND DAUGHTER (?) WHO TOOK SEATS H;J. REFUSED TO MOVE TO ASSIGNED SEATS. DISRUPTIVE DURING BOARDING OF PAX IN KIN AND MBJ SINCE THIS FAMILY (?) HAD TAKEN 4 SEATS ASSIGNED TO OTHER PAX. IN MBJ ASKED GND AGENTS TO MOVE FAMILY. THEY DID NOT MOVE. PAX WERE AGAIN DISRUPTIVE TO FLT AS OTHER PAX CAME FOR SEATS THEY WERE SITTING IN. MOTHER WAS TOLD IF SHE AND HER GROUP DID NOT MOVE TO ORIGINAL ASSIGNED SEATS THEY WOULD BE REMOVED AND HAVE TO FLY TOMORROW. MOTHER WAS ASKED TO COME UP TO FRONT. CAPT AND FLT ATTENDANTS HAD WORDS WITH MOTHER AND DAUGHTER WHO STILL REFUSED TO COOPERATE. CAPT CALLED FOR JAMAICAN POLICE; SINCE ARPT SECURITY REFUSED OR COULD NOT REMOVE PAX GROUP. POLICE ARRIVED; PAX GROUP STILL REFUSED TO LEAVE ACFT. IT TOOK POLICE (3-4 OFFICERS) APPROX 10 MINS TO GET THEM OFF. DID NOT OBSERVE THIS CONVERSATION. AS A CREW; WE HAVE CONCERNS THAT MBJ SECURITY AND/OR AGENTS DO NOT TAKE PAX MISCONDUCT SERIOUS AT ALL. AND WOULD PREFER TO RID THEMSELVES OF PROB AS QUICKLY AS POSSIBLE; NOT UNDERSTANDING THAT WE MAY HAVE HRS MORE IN THE AIR WITH PAX WHO CONTINUE TO BE ABUSIVE TO US AND DISRUPTIVE TO ALL PAX. THIS FLT WAS DELAYED IN DEP ABOUT 1 HR DUE TO THIS INCIDENT.