1998-11 · NASA ASRS report 419786
FLT ATTENDANT RPT REGARDING AN A300 ENG WITH OIL PRESSURE PROBS WHICH DEVELOPED 30 MINS PRIOR TO LNDG. ENG WAS SHUT DOWN AND PRECAUTIONARY EMER PREPARATION.
APPROX 30 MINS BEFORE LNDG; THE CAPT CALLED ME AND ASKED ME TO COME INTO THE COCKPIT. HE TOLD ME THAT THE R ENG WAS LOSING OIL/OIL PRESSURE; AND THAT THEY WOULD PROBABLY HAVE TO SHUT IT DOWN PRIOR TO LNDG. THEY ALSO THOUGHT THAT WE MIGHT HAVE TO LAND IN MANAGUA. HE ASKED ME TO HAVE THE FLT ATTENDANTS RUN OUR CHKLIST TO PREPARE THE PAX FOR AN EMER EVAC; BUT HE DIDN'T THINK THAT IT WOULD BE NECESSARY. THIS PREPARATION WAS ONLY A PRECAUTION IN THE UNLIKELY EVENT THAT WE WOULD HAVE AN EMER. I GOT THE 'TEST' INFO FROM HIM -- TYPE OF EMER; EVAC NECESSARY?; SIGNAL TO EVAC; TIME REMAINING. I RETURNED TO THE FIRST CLASS GALLEY AND TOLD 2 FLT ATTENDANTS THERE WHAT WAS UP. I TOLD 1 FLT ATTENDANT THERE TO TELL THE OTHER FLT ATTENDANTS IN THE BACK TO GET THEIR MANUALS SINCE WE HAD TO RUN THE CHKLIST. I FORGOT TO GIVE HER ALL THE TEST INFO AND TO EXPLAIN THE NATURE OF THE PROB; SO AFTER I GOT MY MANUAL I RAN TO THE BACK TO RELAY THIS INFO. UNFORTUNATELY; I COULDN'T JUST CALL THEM BECAUSE THE INTERPHONE IN THE BACK WAS INOP. THIS COST TIME. I RETURNED TO FIRST CLASS GALLEY AND LOOKED OVER THE CHKLIST AND PA'S WHILE I WAITED FOR THE OTHERS TO STOW THE GALLEYS AND GET INTO POS. THIS SEEMED TO TAKE FOREVER. SOME (2 OR 3) FLT ATTENDANTS WERE CONFUSED ABOUT THE CHKLIST -- NAMELY; WHERE TO START. WE HAD ALREADY COMPLETED #1 (CAPT INFORMS #1 FLT ATTENDANT OF TEST INFO); #2 (FLT ATTENDANT #1 ADVISES ALL OTHER FLT ATTENDANTS); AND #3 (TURN LIGHTS TO BRIGHT). WE WERE AT #4 (PA ANNOUNCEMENT). I WAS TO READ 'PLANNED EMER PA' WHILE OTHER FLT ATTENDANTS DEMONSTRATE IN AISLE PER DUTY ASSIGNMENT CHART. THE EMER SIT AND NERVES MAY HAVE DISORIENTED THESE FLT ATTENDANTS AND THEIR TRAINING; SLOWING THEIR RESPONSE TO FIND WHERE THEY WERE SUPPOSED TO BE (IN THE CHKLIST; AS WELL AS IN THEIR DESIGNATED POS IN THE AISLE). BY THE SAME TOKEN; I MAY HAVE BEEN ABLE TO ALLEVIATE SOME CREW CONFUSION IF I HAD JUST TOLD THE CREW TO ONLY GET THEIR A300 EMER CHKLIST WITH THE RED TAB ON IT. THAT HAS ALL THE INFO THAT THEY NEED IN THE AISLE IN PREPARING THE PAX FOR LNDG. THEY DIDN'T NEED TO FLIP THROUGH THE MANUAL TO LOOK FOR PA'S; ETC. THAT COST TIME. WHILE THE FLT ATTENDANTS GOT IN POS; I MADE A PA TO INFORM PAX; IN AS CALM A WAY AS POSSIBLE; THAT WE HAD A MECHANICAL PROB; AND THAT THE CAPT WISHED US TO PREPARE THE PAX FOR A POSSIBLE EVAC; THOUGH IT WAS UNLIKELY TO BE NECESSARY. I ASSURED THEM THAT THIS WAS ONLY A PRECAUTION; TO BETTER PREPARE US FOR THE UNLIKELY EVENT. I THEN EXPLAINED THE SAME THINGS IN SPANISH FOR OUR SPANISH SPEAKING PAX. I BEGAN TO READ THE 'PLANNED EMER PA' WHILE THE OTHER FLT ATTENDANTS DEMONSTRATED IN THE AISLE. I READ IT BY SECTION; TRANSLATING EACH ONE INTO SPANISH. I JUST GOT TO THE END OF THE PA'S; FINISHING STEP #4; WHEN THE CAPT MADE THE PA; 'FLT ATTENDANTS PREPARE FOR LNDG.' WE DID; AND WHILE THE FLT ATTENDANTS WERE IN THEIR JUMP SEATS; I CALLED THEM ALL SIMULTANEOUSLY; A NICE FEATURE ON AIRBUS; AND TOLD THEM THAT THE CAPT SAID THAT IF THERE WOULD BE ANY PROB OUTSIDE TO LOOK FOR WHEN ASSESSING BEFORE OPENING ANY DOORS; IT WOULD LIKELY BE ON THE R SIDE (WHERE WE HAD ENG TROUBLE). FORTUNATELY; WE HAD A SMOOTH LNDG WITHOUT INCIDENT; AND DID NOT HAVE TO EVAC. I LATER FOUND OUT THAT THE COCKPIT HAD TO SHUT DOWN THE ENG AT ABOUT 1000 FT. THE PAX WERE VERY ATTENTIVE; AND THE COCKPIT AND FLT ATTENDANTS HANDLED IT ALL PROFESSIONALLY AND EFFICIENTLY; USING THEIR TRAINING BACKGROUND. MANY PAX SAID THEY WERE CALMED BY OUR CALM AND PROFESSIONALISM. THE ONLY THING WAS THAT I THOUGHT WE SHOULD HAVE GOTTEN THROUGH MORE STEPS ON THE CHKLIST IN THE TIME AVAILABLE. SUPPLEMENTAL INFO FROM ACN 419785: FIRE TRUCKS MET US AND AFTER ACFT WAS CHKED AND BRAKES COOLED OFF; WE WENT TO THE GATE. ALL PAX WALKED OFF ACFT. NO INJURIES.
Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.
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