1998-10 · NASA ASRS report 422876
FLT ATTENDANT RPT REGARDING AN AIRBUS 300 ON WHICH A PAX WOULD NOT ALLOW ANOTHER PAX TO RECLINE HER SEAT. THE OFFENDING PAX WOULD NOT LISTEN TO THE CABIN ATTENDANT AND WAS TOLD THE ACFT WOULD DIVERT AND REMOVE HER. SHE BEHAVED.
PAX IN SEAT XYX WOULD NOT ALLOW PAX IN SEAT XXX TO RECLINE HER SEAT. PAX IN SEAT XXX WENT TO THE AFT GALLEY AND RPTED THE SIT TO THE CABIN CREW. PAX WAS CRYING AND TOLD THE CREW SHE FELT TOO HARASSED AND UNCOMFORTABLE TO RETURN TO HER SEAT. CABIN CREW WENT TO ADDRESS THE SIT WITH PAX IN SEAT XYX. THIS PAX WOULD NOT LISTEN TO REASON AND ARGUED WITH THE CREW. I WAS THE PURSER AND GOT INVOLVED AT THIS TIME. PAX IN SEAT XYX CONTINUED TO ARGUE AND I TOLD HER THE CAPT WOULD LAND THE ACFT IN BOSTON AND PUT HER OFF IF THE BEHAVIOR CONTINUED. I HEARD NO MORE FROM THE CREW OR PAX. MEANWHILE; PAX IN SEAT XXX REFUSED TO RETURN TO HER SEAT BECAUSE SHE WAS AFRAID OF PAX IN SEAT XYX. SHE WAS REACCOMMODATED ELSEWHERE IN THE CABIN. REASON FOR THE PROB: 1) PAX IN SEAT XYX WAS VERY TALL AND PRE-RESERVED BULKHEAD SEATS WERE GIVEN AWAY DUE TO PAX ARRIVING LATE AT ACFT (10 MINS BEFORE DEP). 2) PAX IN SEAT XYX ALSO HAD A LAP CHILD. 3) COULD NOT MOVE SEAT XYX TO BULKHEAD SEATS BECAUSE THEY WERE OCCUPIED -- ONLY SEATS REMAINING WERE CTR SEATS. SOLUTIONS: 1) PAX SHOULD HAVE ARRIVED ON TIME TO ACFT. 2) AIRLINE COULD INCREASE LEG SPACE IN THE CABIN.
Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.
Loading the flight search…
Pick an aircraft model — Boeing 737, Airbus A320, A380, Boeing 787 Dreamliner and more — enter your origin airport, and FlightFinder shows every route that plane flies from there with live fares.
We support Boeing 737/747/757/767/777/787, the full Airbus A220/A319/A320/A321/A330/A340/A350/A380 family, Embraer E170/E175/E190/E195, Bombardier CRJ and Dash 8, and the ATR 42/72 turboprops.
Search and schedules are free. Pro ($4.99/month, $39/year, or $99 one-time lifetime) unlocks the enriched flight card — on-time stats, CO₂ per passenger, amenities, live gate & weather — plus My Trips with push alerts.
Live schedules come from Amadeus, AeroDataBox and Travelpayouts. Observed routes (which aircraft actually flew a given city pair) are crowdsourced from adsb.lol ADS-B data under the Open Database License.