1999-01 · NASA ASRS report 425771
FLT ATTENDANT RPT REGARDING A DRUNK AND UNRULY PAX BOARDING A B727. HE WANTED TO STEP OUTSIDE TO SMOKE WHILE THE ACFT WAS FUELING. LEAD FLT ATTENDANT AND AGENT WERE CALLED. CAPT DECIDED TO HAVE HIM REMOVED FROM THE ACFT.
IT HAD BEEN BROUGHT TO MY ATTN THAT A PARTICULAR PAX WAS UNDER THE INFLUENCE OF ALCOHOL. THE GATE AGENT; THE BOARDING FLT ATTENDANT; AND THE PREMIUM FLT ATTENDANT WERE DISCUSSING THE SIT WITH THE CAPT. AS THEY CONVERSED; THE PAX IN QUESTION WALKED (STAGGERING) OUT OF THE FORWARD GALLEY (BOARDING) DOOR TO HAVE A SMOKE WHILE THE AIRPLANE WAS FUELING. AT THIS POINT; HE WAS ALREADY 'CAUGHT' FOR SMOKING ON THE AIRPLANE. THE PREMIUM ASKED TO SPEAK TO HIM; AND HE GOT EXTREMELY DEFENSIVE. THE PREMIUM SMELLED A LARGE AMOUNT OF ALCOHOL ON HIS BREATH. THE CAPT DECIDED THAT THIS PAX WAS GOING TO BE DENIED BOARDING. PAX BURST OUT WITH 'A RELATIVE OF MINE JUST DIED; AND I JUST WHAT TO BE LEFT ALONE.' THE AGENT ESCORTED HIM OFF. THIS IS THE SECOND PAX THAT HAS BEEN ESCORTED OFF DUE TO UNRULY BEHAVIOR ON MY FLTS IN 1 MONTH. SOMETHING NEEDS TO BE DONE! I BELIEVE THAT THE AGENT SHOULD ESCORT THE PAX TO THE COMPLAINT RESOLUTION OFFICER IMMEDIATELY. UNFORTUNATELY; THERE IS NEVER ENOUGH AGENTS TO TAKE CARE OF THESE PROBS. THEY ARE USUALLY BUSY WITH THE OTHER PAX.
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Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.
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