FLT ATTENDANT RPT ON VERBALLY ABUSIVE PAX BOARDING B757 MIA-DCA.

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I WAS IN FIRST CLASS WHEN THE AGENT TOLD FLT ATTENDANTS #1 AND #3 AND MYSELF (#4) OF AN UPSET PAX WHO WANTED AN UPGRADE AND THAT SHE DID NOT LIKE HIS ATTITUDE. AS THE PAX BOARDED I WAS IN MAIN CABIN HELPING OTHER PAX TO FIND THEIR SEATS AND STORE THEIR CARRY-ONS. I HELPED HIM AND HIS WIFE FINDING THEIR SEATS (SEPARATE SEATS) AND HE ASKED ME IF I COULD FIND HIM 2 SEATS CLOSE TOGETHER IN THE VERY AFT OF THE PLANE. I TOOK THEM TO ROW XX OR XY. IMMEDIATELY HE REQUESTED THE NAME OF THE MGR IN CHARGE OF THAT GATE. I TOLD HIM I DID NOT KNOW; BUT WOULD TRY TO FIND OUT. I ALSO TOLD HIM THERE WAS AN ADDRESS TO WHICH HE COULD WRITE IN THE AIRLINE MAGAZINE. NOT SUCCEEDING IN GETTING THE NAME REQUESTED; I PROCEEDED TO FIND THE ADDRESS FOR HIM AND TOLD HIM THAT I WOULD DO ANYTHING POSSIBLE TO MAKE HIS FLT ENJOYABLE; SO HE WOULD NOT BE UPSET. HE SAID HE HAD A ROUGH DAY AND AGENTS FROM ONE GATE TO THE OTHER HAD NOT BEEN HELPFUL AND HE HAD RECEIVED THE WORST CUSTOMER SVC. I TOLD HIM I WAS SORRY FOR ALL THE INCONVENIENCES HE HAD AND HE SMILED AGAIN. HE WAS VERY NICE TO ME DURING THE WHOLE FLT. HOWEVER; FLT ATTENDANTS IN FIRST CLASS TOLD ME HE HAD GONE TO FIRST CLASS JAMMING THE OVERHEAD BINS AND INTERRUPTING THEIR SVC. I WAS NOT AWARE OF THAT.