FLT ATTENDANT RPT; B767; JFK-LHR; INTOXICATED VERBALLY ABUSIVE PAX THREATENED TO KILL THE CREW. VIOLATION OF FARS. PAX ARRESTED IN LHR.

1999-03 · NASA ASRS report 437331

Date: 1999-03 · Aircraft: B767 Undifferentiated or Other Model · Phase: cruise

Anomalies: deviation-discrepancy-procedural-far|deviation-discrepancy-procedural-published-material-policy|flight-deck-cabin-aircraft-event-passenger-misconduct

Synopsis

FLT ATTENDANT RPT; B767; JFK-LHR; INTOXICATED VERBALLY ABUSIVE PAX THREATENED TO KILL THE CREW. VIOLATION OF FARS. PAX ARRESTED IN LHR.

Narrative

ON OUR WAY TO LONDON HEATHROW; PAX WAS HAVING COCKTAILS (VODKA AND ORANGE JUICE). I PERSONALLY SERVED HIM 4 DRINKS; AND SOME OF THE OTHER MAIN CABIN CREW ALSO SERVED HIM. APPROX 2.5 HRS BEFORE LNDG; IT BECAME APPARENT THAT PAX WAS INTOXICATED; BECAUSE I HEARD HIM USING FOUL LANGUAGE WHILE TALKING TO THE PAX SITTING NEXT TO HIM. I CALLED UPON HIM AND TOLD HIM THAT THIS LANGUAGE WAS NOT ALLOWED ONBOARD THE ACFT. HE THEN SAID TO ME 'I AM TALKING TO MY (*&^%$# BROTHER AND I WILL USE ANY LANGUAGE I (*&^%$# PLEASE.' HE THEN ASKED ME FOR ANOTHER COCKTAIL. I TOLD HIM NO; BECAUSE HE WAS BEING DISRESPECTFUL TO THE OTHER PAX ONBOARD. I THEN TOLD THE OTHER CREW MEMBERS THAT I WAS CUTTING PAX OFF; BECAUSE HE WAS BECOMING VERBALLY ABUSIVE. A LITTLE WHILE LATER; I WAS HELPING WITH THE INVENTORY OF THE CART; WHEN PAX CAME TO THE BACK AND ASKED FOR ANOTHER DRINK. I TOLD HIM 'NO' AGAIN. HE THEN STARTED YELLING AND CURSING AND TOLD ME THAT HE WOULD STAB ME IN THE STOMACH AND KILL ME. I CALLED THE PURSER TO THE BACK; AND SHE CAME AND SPOKE TO THE PAX. NOTHING COULD CALM PAX DOWN. SO A SHORT WHILE LATER; HE SAID THAT HE WAS GOING TO COMPLAIN TO THE CAPT AND HE LEFT ME IN THE BACK AND WAS YELLING AND CURSING DOWN THE AISLE; GOING TOWARDS BUSINESS CLASS. AWHILE LATER; PAX RETURNED AND CONTINUED TO YELL AND CURSE AT ME AND OTHER CREW MEMBERS AND EVEN AT THE PAX. HE THEN TOLD ME THAT HE WOULD KILL ME AND 5 OTHER CREW MEMBERS WHEN WE GOT TO LONDON AND HE DIDN'T CARE ABOUT THE (*&^%$# POLICE; BECAUSE HE WOULD KILL THEM TOO. PAX PROCEEDED TO SCREAM AND CURSE. HIS FRIENDS CAME BACK; BUT COULDN'T CALM HIM. THEN THE FO CAME BACK TO SPEAK TO HIM. APPROX 15 MINS PRIOR TO LNDG; PAX FINALLY RETURNED TO HIS SEAT. THROUGHOUT THE WHOLE INCIDENT; PAX REFUSED TO SIT EVEN WHEN THE FASTEN SEAT BELT SIGN WAS ON. UPON LNDG IN LONDON; THE FLT WAS MET BY THE AUTHS; AND PAX WAS TAKEN INTO CUSTODY. WE ALSO GAVE THE AUTHS OUR STATEMENT.

Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.

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