1999-07 · NASA ASRS report 444824
FLT ATTENDANT RPTS; B767-200; JFK-CCS; CLR AIR TURB; FLT ATTENDANTS AND PAX INJURIES; DIVERT TO BERMUDA FOR MEDICAL. FLT CANCELED.
WE REACHED CRUISE ALT. FIRST BEVERAGE SVC HAD BEEN COMPLETED. MOVIE HAD BEEN STARTED. WE WERE APPROX 1 HR INTO FLT. TURB HAD NOT BEEN A PROB. WE (THE FLT ATTENDANTS IN THE COACH CABIN) HAD JUST PULLED THE BEVERAGE CART AND MEAL CARTS TO THE FORWARD OF COACH ON BOTH SIDES AND HAD BEGUN SERVING THE MEAL WITH BEVERAGES. THE FASTEN SEATBELT SIGN WAS STILL ON FROM A PREVIOUS MILD TURB EVENT; PRIOR TO STARTING THE MEAL SVC. WE HAD SERVED PAX IN THE FORWARD FEW ROWS; AND SUDDENLY THE PLANE SEEMED TO HAVE DROPPED -- LOST ALT SUDDENLY. THE CARTS WENT UP TO THE TOP OF THE INSIDE CABIN 2 TIMES. THE SEVERE EVENT LASTED ABOUT 15-20 SECONDS. AFTER THE EVENT ENDED; I CHKED MY IMMEDIATE AREA TO SEE IF THERE WERE ANY INJURIES -- THERE WERE NONE; EXCEPT FOR FOOD AND LIQUIDS THAT WERE SPILLED. NOTHING HOT SPILLED ON THE PAX IN MY IMMEDIATE AREA. THE FLT ATTENDANTS IMMEDIATELY STARTED CHKING THE CABIN FOR INJURIES. THERE WERE APPROX 15 PAX THAT DID NOT HAVE THEIR BELTS FASTENED AND HAD HEAD AND NECK INJURIES -- FROM HITTING THE PANELS ABOVE THEIR HEAD. THE CAPT DIVERTED THE ACFT TO BERMUDA; WHICH WAS APPROX 30 MINS AFTER THE INCIDENT. PAX AND 2 INJURED CREW MEMBERS WERE TRIAGED; AND THOSE MORE SEVERE; TAKEN TO LCL HOSPITAL FOR FURTHER EVALUATION. NO PAX HAD CRITICAL OR LIFE THREATENING INJURIES. PAX WERE THEN REBOARDED ONTO ANOTHER ACFT; AND CONTINUED ON TO CCS. NO PAX HAD TO REMAIN IN HOSPITAL OVERNIGHT. CALLBACK CONVERSATION WITH RPTR ACN 444396 REVEALED THE FOLLOWING INFO: THIS SECONDARY RPTR STATED THAT THE INJURED PAX AND FLT ATTENDANTS WERE ALL TAKEN TO A HOSPITAL FOR TREATMENT; AND ALL BUT ONE WERE RELEASED IN TIME TO GO ON THE CONTINUATION OF THE FLT 3 HRS LATER. THEY USED ANOTHER AIRPLANE; BECAUSE THEIRS WAS A MESS AND THEIR AIRLINE HAPPENED TO HAVE AN EMPTY PLANE SITTING IN BERMUDA OVERNIGHT; SO THEY USED THAT ONE. 1 PAX STAYED BEHIND IN THE HOSPITAL IN BERMUDA. THE FLT ATTENDANTS THAT WERE INJURED WERE WORKING IN THE MID CABIN; AND NOT AS EXPECTED; IN THE BACK OF THE ACFT. SUPPLEMENTAL INFO FROM ACN 444397: SEATBELT SIGN HAD BEEN ON THE ENTIRE TIME AND NUMEROUS ANNOUNCEMENTS WERE MADE IN BOTH ENGLISH AND SPANISH. MOST INJURIES WERE A RESULT OF PEOPLE HITTING THE CEILING. SOME PAX EVEN LEFT INDENTATIONS IN THE ACFT INTERIOR FROM WHERE THEIR HEADS HIT. THE 2 INJURED CREW MEMBERS WERE INJURED BY THE IMPACT ON THE CEILING AND FLOOR AND BY THE MEAL CART LNDG ON ONE CREW MEMBER'S FOOT. THE REST OF THE CREW HAD MINOR INJURIES (MAINLY BRUISES AND SOME SLIGHT BACK/NECK PAIN). FO CAME BACK TO INSPECT THE ACFT; WE DIVERTED TO BDA. CALLBACK CONVERSATION WITH RPTR ACN 444397 REVEALED THE FOLLOWING INFO: RPTR STATED THE IMPACT OF THE CARTS LNDG FLATTENED THE CARTS SO THAT THEY WERE BULGING OUT AND TOO WIDE TO BE STORED IN THE GALLEY SLOTS. THE PAX THAT REMAINED IN THE HOSPITAL WAS KEPT BECAUSE OF PREVIOUS HEART PROBS.
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Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.
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