MULTIPLE FLT ATTENDANT RPT; B767; BOS-LHR; INTOXICATED WOMAN REMOVED ON BOARDING BY PURSER.

1999-07 · NASA ASRS report 446599

Date: 1999-07 · Aircraft: B767 Undifferentiated or Other Model

Anomalies: deviation-discrepancy-procedural-published-material-policy|deviation-discrepancy-procedural-far|flight-deck-cabin-aircraft-event-passenger-misconduct

Synopsis

MULTIPLE FLT ATTENDANT RPT; B767; BOS-LHR; INTOXICATED WOMAN REMOVED ON BOARDING BY PURSER.

Narrative

A PAX WAS RPTED DRUNK. SHE WAS BOARDED. I WANTED TO SPEAK TO THE PAX BEFORE DOOR CLOSED. WHEN THE PAX WAS NOT IN ASSIGNED SEAT; WE LOOKED FOR HER AND FOUND HER IN BUSINESS CLASS. AT THAT TIME; I DECIDED IT MAY NOT BE TO ANYONE'S ADVANTAGE FOR HER TO FLY ON FLT ABC THAT NIGHT; DUE TO THE POSSIBILITY THAT THE PAX COULD BECOME IRATE WHEN SHE WAS REFUSED TO BE SERVED ALCOHOL. SUPPLEMENTAL INFO FROM ACN 445266: I DID TALK TO ONE OF THE FLT COORDINATORS WHO ASKED ME IF I THOUGHT THE PAX SHOULD BE REMOVED FROM THE FLT. I SUGGESTED THEY REMOVE PAX BECAUSE OF OUR NEW GUIDELINES -- ONE OF WHICH IS TO REMOVE ANY PAX WHO APPEARS TO BE INTOXICATED. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: ALTHOUGH THE RPTR ONLY GLIMPSED AT THE WOMAN; BECAUSE SHE WAS WORKING IN THE GALLEY; SHE BELIEVED THAT THE AGENTS BOARDED HER; WHEN THEY SHOULD HAVE OBSERVED HER INTOXICATION; AND DENIED HER BOARDING. THE PURSER DECIDED TO HAVE HER REMOVED; AND THE RPTR WAS THEN QUESTIONED BY A CUSTOMER SVC MGR AS TO HER OPINION OF THE WOMAN IN QUESTION. THE RPTR THEN TOLD THE MGR THAT IT WAS THE OBVIOUS DECISION; BECAUSE OF THE NEW POLICIES THAT THE AIRLINE STARTED ENFORCING. THE CUSTOMER SVC MGR SEEMED UNAWARE OF THE POLICY; OR THAT THE FLCS WOULD SO VIGOROUSLY ENFORCE THEM.

Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.

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