1999-07 · NASA ASRS report 446599
MULTIPLE FLT ATTENDANT RPT; B767; BOS-LHR; INTOXICATED WOMAN REMOVED ON BOARDING BY PURSER.
A PAX WAS RPTED DRUNK. SHE WAS BOARDED. I WANTED TO SPEAK TO THE PAX BEFORE DOOR CLOSED. WHEN THE PAX WAS NOT IN ASSIGNED SEAT; WE LOOKED FOR HER AND FOUND HER IN BUSINESS CLASS. AT THAT TIME; I DECIDED IT MAY NOT BE TO ANYONE'S ADVANTAGE FOR HER TO FLY ON FLT ABC THAT NIGHT; DUE TO THE POSSIBILITY THAT THE PAX COULD BECOME IRATE WHEN SHE WAS REFUSED TO BE SERVED ALCOHOL. SUPPLEMENTAL INFO FROM ACN 445266: I DID TALK TO ONE OF THE FLT COORDINATORS WHO ASKED ME IF I THOUGHT THE PAX SHOULD BE REMOVED FROM THE FLT. I SUGGESTED THEY REMOVE PAX BECAUSE OF OUR NEW GUIDELINES -- ONE OF WHICH IS TO REMOVE ANY PAX WHO APPEARS TO BE INTOXICATED. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: ALTHOUGH THE RPTR ONLY GLIMPSED AT THE WOMAN; BECAUSE SHE WAS WORKING IN THE GALLEY; SHE BELIEVED THAT THE AGENTS BOARDED HER; WHEN THEY SHOULD HAVE OBSERVED HER INTOXICATION; AND DENIED HER BOARDING. THE PURSER DECIDED TO HAVE HER REMOVED; AND THE RPTR WAS THEN QUESTIONED BY A CUSTOMER SVC MGR AS TO HER OPINION OF THE WOMAN IN QUESTION. THE RPTR THEN TOLD THE MGR THAT IT WAS THE OBVIOUS DECISION; BECAUSE OF THE NEW POLICIES THAT THE AIRLINE STARTED ENFORCING. THE CUSTOMER SVC MGR SEEMED UNAWARE OF THE POLICY; OR THAT THE FLCS WOULD SO VIGOROUSLY ENFORCE THEM.
More incidents for this aircraft family
Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.
Loading the flight search…
Pick an aircraft model — Boeing 737, Airbus A320, A380, Boeing 787 Dreamliner and more — enter your origin airport, and FlightFinder shows every route that plane flies from there with live fares.
We support Boeing 737/747/757/767/777/787, the full Airbus A220/A319/A320/A321/A330/A340/A350/A380 family, Embraer E170/E175/E190/E195, Bombardier CRJ and Dash 8, and the ATR 42/72 turboprops.
Search and schedules are free. Pro ($4.99/month, $39/year, or $99 one-time lifetime) unlocks the enriched flight card — on-time stats, CO₂ per passenger, amenities, live gate & weather — plus My Trips with push alerts.
Live schedules come from Amadeus, AeroDataBox and Travelpayouts. Observed routes (which aircraft actually flew a given city pair) are crowdsourced from adsb.lol ADS-B data under the Open Database License.