1999-09 · NASA ASRS report 453787
FLT ATTENDANT RPT; S80; LAX-DFW; TAXI-IN; PAX STOOD UP AND TOOK BAG FROM OVERHEAD AND PLACED IN AISLE AND PUSHED FLT ATTENDANT HARD INTO SEAT ARMRESTS.
PAX STOOD UP DURING TAXI IN AND RETRIEVED HER ROLL-ABOARD SUITCASE FROM THE OVERHEAD BIN. FLT ATTENDANT #2 MADE A PA ANNOUNCEMENT FOR HER TO REPLACE SUITCASE AND RESUME HER SEAT. PAX WAS NON COMPLIANT; AND FLT ATTENDANT #2 HAD TO GET UP; SEAT MS X AND MOVE THE LUGGAGE FROM THE MAIN CABIN AISLE TO THE AFT COAT COMPARTMENT. AFTER PAX DEPLANED; MS X CAME AFT TO GET HER SUITCASE AND STARTED YELLING AT FLT ATTENDANT #2 AND POINTING HER FINGER IN HER FACE. FLT ATTENDANT #2 TRIED TO EXPLAIN THE SAFETY ISSUES INVOLVED; BUT MS X KEPT YELLING AND PUSHED HER. WHEN FLT ATTENDANT #2 SAID 'DO NOT PUSH; PLEASE;' MS X PUSHED HER AGAIN -- HARD ENOUGH TO JAM HER AGAINST THE ARMRESTS. THE CAPT AND FO HAD LEFT ALREADY; AND THE GATE AGENT DID NOT KNOW WHOM TO CONTACT FOR DETAINING THIS WOMAN; WHO WAS PERMITTED TO BOARD HER CONNECTING FLT TO WEST PALM BEACH. (NOTE: PAX SPOKE ENGLISH -- NO LANGUAGE PROB WAS INVOLVED.) MAIN PROB WAS PAX NON COMPLIANCE AND ASSAULT ON A CREW MEMBER. THIS SIT; IN MY JUDGEMENT; WAS EXACERBATED BY ALLOWING PAX TO BRING SO MUCH CARRY-ON BAGGAGE ABOARD.
Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.
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