CABIN ATTENDANT RPT; B767-300ER; BIRMINGHAM; ENGLAND TO ORD; IL. ON TOUCHDOWN AND TAXI; PAX BECAME VERBALLY ABUSIVE AND DISRUPTIVE TO OTHERS. ESCORTED OFF BY AGENT.

1999-12 · NASA ASRS report 457982

Date: 1999-12 · Aircraft: B767-300 and 300 ER

Anomalies: deviation-discrepancy-procedural-published-material-policy|flight-deck-cabin-aircraft-event-passenger-misconduct

Synopsis

CABIN ATTENDANT RPT; B767-300ER; BIRMINGHAM; ENGLAND TO ORD; IL. ON TOUCHDOWN AND TAXI; PAX BECAME VERBALLY ABUSIVE AND DISRUPTIVE TO OTHERS. ESCORTED OFF BY AGENT.

Narrative

JUST BEFORE TOUCHDOWN; I HEARD A MUFFLED SHOUT. I WAS NOT SURE WHERE IT WAS COMING FROM; BUT THE FLT ATTENDANT #2 ALSO HEARD IT; AS WELL AS FLT ATTENDANTS #9 AND #10. WE HEARD SEVERAL SHOUTS; THEN QUIET. WE LANDED AND BEGAN HEARING IT AGAIN. THE #2 FLT ATTENDANT GOT UP AND LOOKED OUT IN THE CABIN. SHE DETERMINED THAT THE PAX IN ROW X WAS YELLING. SHE WENT TO HIS SEAT AND ASKED HIM TO PLEASE STOP. SHE WAS FIRM; BUT VERY COURTEOUS. HE KEPT ON AND OFF UNTIL EVERYONE WAS DEPLANED AND AN AIRLINE REPRESENTATIVE CAME ON BOARD. THIS PAX HAD HAD 5-6 BEERS; I THINK; THROUGHOUT THE FLT. HE HAD EATEN BOTH MEALS AND HAD BEEN VERY QUIET. I DON'T KNOW WHAT PRECIPITATED HIS BEHAVIOR. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: THE RPTR STATED THAT THE MAN WAS FINE DURING THE FLT; WHICH IS WHY HIS BEHAVIOR ON LNDG WAS SO ABNORMAL. SHE DOESN'T KNOW EXACTLY WHAT HE WAS YELLING ON TOUCHDOWN; BUT THE OTHER PAX WERE QUITE DISTURBED BY HIS CONTINUOUS OUTBURSTS. HE WAS NOT EASILY UNDERSTOOD. BUT ON THE GND; AS PEOPLE WERE STANDING UP TO GET READY TO LEAVE; HE STARTED YELLING 'YOU *&^%$ BRITISH; YOU *&^%$ BRITISH.' ONE PAX INSISTED THE RPTR DO SOMETHING ABOUT IT. SHE REPLIED THAT THE AIRLINE AUTHS WERE COMING ON BOARD TO HANDLE THE SIT.

Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.

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