CABIN ATTENDANT RPT; ATR42; MAX-MIA; ON BOARDING; PAX ASSAULTED AND INJURED THE CABIN ATTENDANT. POLICE REMOVED PAX AND WIFE.

2000-04 · NASA ASRS report 459540

Date: 2000-04 · Aircraft: ATR 42 · Phase: ground

Anomalies: deviation-discrepancy-procedural-far|deviation-discrepancy-procedural-published-material-policy|flight-deck-cabin-aircraft-event-passenger-misconduct

Synopsis

CABIN ATTENDANT RPT; ATR42; MAX-MIA; ON BOARDING; PAX ASSAULTED AND INJURED THE CABIN ATTENDANT. POLICE REMOVED PAX AND WIFE.

Narrative

A PAX'S WIFE LEFT HER PURSE IN TERMINAL. THE PAX TRIED TO FORCE HIS WAY OFF THE ACFT TO RETURN TO THE TERMINAL. THE CAPT WAS CALLED VIA INTERPHONE. OPS WAS CALLED TO LOOK FOR THE LOST PURSE. WHEN THE PURSE COULD NOT BE FOUND; THE PAX WAS ADVISED. AT THAT TIME; THE PAX GRABBED THE FLT ATTENDANT BY THE ARMS (FROM BEHIND); CURSED AND PUSHED THE FLT ATTENDANT ASIDE. POLICE WERE CALLED AND THE PAX WAS REMOVED FROM ACFT. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: THE RPTR SAID THAT THE BOARDING DOOR ON THIS PARTICULAR ACFT IS IN THE REAR. THE PAX WAS INCENSED AT THE RPTR WHEN SHE TOLD HIM THAT THE AIRLINE'S CUSTOMER SVC AGENT COULD SEND THE LOST PURSE ON THE NEXT FLT. HE CALLED HER A FEW NAMES AND SAID THAT 'YOUR *&^% AIRLINE CAUSED A DELAY; SO THEY CAN *&^% WAIT TILL I FIND MY WIFE'S PURSE.' THE COUPLE WERE ON THEIR HONEYMOON. WHEN HE GRABBED THE RPTR'S ARMS STRAIGHT BACK; HE TORE HER ROTATOR CUP. THE POLICE TOOK THE PAX AND HIS WIFE OFF. THE RPTR HAS BEEN INTERVIEWED TWICE BY THE FBI.

Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.

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