B727. LCL FBO WAS NOT READY TO PROVIDE THE AGREED UPON CONTRACTED GATE HANDLING SVC.

Narrative

UNKNOWN ALLEGATION MADE BY LCL FBO FLT SUPPORT ABOUT OUR FLT WHILE TAXIING ON RAMP. ACR FLT ABCD MCO-MSP LANDED RWY 30L AT MSP; TURNED L ON RWY 22 TO TXWY N TO THE RAMP AS CLRED BY TWR AT MSP. LCL FBO CONTACTED BY FE AND WERE TOLD THAT ASSIGNED GATE WAS OCCUPIED AND TO HOLD ON REMOTE PAD. WE WERE ALREADY ON RAMP BY THE TIME THESE INSTRUCTIONS WERE GIVEN BY THE LCL FBO. NO FBO MARSHALLERS WERE PRESENT. A L 180 DEG TURN (2 ENG OP) WAS MADE FROM A FULL STOP. LNDG WT WAS 154900 LBS. TAXIED TO HOLD PAD AS REQUESTED. HELD WITH PAX ON BOARD UNTIL GATE WAS CLRED AND TAXIED IN PER FBO INSTRUCTIONS. NO PROBS WITH RADIO COMS WITH FBO OBSERVED. OTHER INFO: NO ONE FROM THE FBO MADE ANY COMMENTS REGARDING ANY PROBS TO THE FLC. THIS RPT MADE AT THE REQUEST OF THE ACR CHIEF PLT PER CELL PHONE CALL TO THE ACR AGENT AT THE GATE; WHILE ACFT WAS UNLOADED; REGARDING AN UNKNOWN ALLEGED PROB BY THE FBO. RECOMMENDATIONS: THE FBO SHOULD HAVE INFORMED US (FLC ABCD) THAT OUR GATE WAS OCCUPIED WHEN THE GATE WAS ASSIGNED TO US WHILE ON APCH. WE WERE NOT INFORMED IN A TIMELY MANNER RESULTING IN OUR ACFT HAVING TO MAKE A 180 DEG TURN ON THE RAMP.