2000-04 · NASA ASRS report 469740
CABIN ATTENDANT RPT; MD80; BNA-LGA. PAX TRIED TO GO TO LAVATORY ON TAXI; REFUSED TO QUIT USING CELL PHONE; WAS VERBALLY ABUSIVE. RETURN TO GATE. POLICE REMOVED PAX.
I WAS WORKING AS #1 FLT ATTENDANT ON FLT XX BNA-LGA; WHEN WE CLOSED THE DOOR; READY FOR DEP. WE REOPENED THE DOOR TO ALLOW 2 MORE PAX TO BOARD. WE RECLOSED THE DOOR AND WE DEPARTED. AS WE TAXIED OUT AND PERFORMED OUR SAFETY DEMONSTRATIONS; I NOTICED THAT A PAX IN THE REAR OF THE ACFT WAS STILL STANDING AND FLT ATTENDANT #2 WAS TALKING TO HIM (I BELIEVE ASKING HIM TO BE SEATED). I MADE AN ANNOUNCEMENT THAT 'ALL PAX MUST BE SEATED FOR TAXI OR WE WOULD HAVE TO STOP THE ACFT.' WE PROCEEDED TO DO OUR SAFETY DEMONSTRATION. WHEN WE FINISHED; FLT ATTENDANT #2 APCHED ME AND EXPLAINED THE SIT OF WHAT WAS HAPPENING WITH THAT PAX. SHE TOLD ME 'THAT PAX WAS UPSET BECAUSE HE WANTED TO GO TO THE LAVATORY AND SHE REQUESTED HIM TO TAKE A SEAT BECAUSE WE WERE TAXIING. THEN; SHE FOUND HIM USING HIS CELLULAR PHONE AND SHE ASKED HIM TO TURN IT OFF AND PUT IT AWAY. HE BEGAN YELLING AT HER AND USING PROFANITIES AT HER. MEANWHILE; FLT ATTENDANT #2 WAS EXPLAINING THE SIT TO ME. FLT ATTENDANT #3 APCHED TO ADVISE ME SHE FOUND THE SAME PAX USING THE PHONE AGAIN. SHE ASKED HIM TO PUT IT AWAY AND HE REFUSED. SHE HAD NO OTHER CHOICE BUT TO RETRIEVE THE PHONE FROM HIM. SHE CAME TO ME AND GAVE ME THE PHONE FOR ME TO HOLD. THEY BOTH WENT TO OBTAIN THEIR SEATS; AS WE PREPARED FOR TKOF. SUDDENLY; THE CAPT MADE A PA THAT WE HAD TO RETURN TO THE GATE. I WAS TOTALLY UNAWARE OF WHAT WAS HAPPENING. WHEN WE ARRIVED AT THE GATE AND WE OPENED THE DOOR; I NOTICED THERE WERE 4 UNIFORMED POLICE OFFICERS. THEY ASKED ME WHO WAS THE PAX AND I SAID I DIDN'T KNOW WHAT THEY WERE TALKING ABOUT. THE CAPT CAME OUT OF THE COCKPIT AND HANDLED THE REST OF THE SIT AND HAD THE PAX REMOVED. SUPPLEMENTAL INFO FROM ACN 468845: 2 PAX WERE UNREASONABLE; IRATE AND BELLIGERENT TO 2 CREW MEMBERS AND WOULDN'T COMPLY WITH NO CELL PHONE USAGE. AFTER BEING ASKED MANY TIMES TO TURN A CELL PHONE OFF; WE DECIDED TO LET OUR CAPT DECIDE WHAT TO DO ABOUT THE SIT. THE 2 PAX WERE EXTREMELY THREATENING TOWARDS 1 FEMALE CREW MEMBER; AND PAX WERE SCARED AS WELL. OUR CAPT MADE A WISE DECISION TO HAVE THEM REMOVED BEFORE TKOF. WE ALSO LEARNED THESE SAME 2 PAX WERE BELLIGERENT AT THE GATE AS WELL; PRIOR TO BOARDING.
Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.
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