CABIN ATTENDANT RPT; S80; MIA-DEN. NON ENGLISH SPEAKING PAX BOARDED UPSET WITH AIRLINE. SMOKED IN LAVATORY. CUSTOMER SVC SUPVR CALLED TO MEET FLT.

Narrative

A PAX SMOKED IN THE AFT LAVATORY. I WAS PUTTING CARTS AWAY IN THE GALLEY; WHEN I SMELLED A BURNING SMELL/SMOKE. I SNIFFED AROUND AND AT THAT TIME; THE PAX EMERGED FROM THE AFT LAVATORY WITH SMOKE EVERYWHERE. SHE PASSED BY ME AND AFTER CAREFULLY EXAMINING THE LAVATORY TO MAKE SURE THERE WAS NO FIRE; I FOLLOWED THE PAX UP THE AISLE. I APCHED HER AND SAID; 'NO SMOKING IN THE LAV' IN HER LANGUAGE. THIS WAS THE ONLY INTERACTION I HAD WITH THE PAX. ONLY A CSR MET THE PLANE; NO AUTHS. IF WE CONTINUE TO ALLOW SMOKING IN THE LAVATORY; IT WILL CONTINUE TO HAPPEN. SUPPLEMENTAL INFO FROM ACN 476867: PAX BOARDED THE PLAN VERY FRUSTRATED FROM THE BEGINNING AND SPEAKING QUICKLY IN A FOREIGN LANGUAGE. I ASKED ANOTHER PAX TO HELP TRANSLATE; BECAUSE SHE WAS OBVIOUSLY VERY UPSET AND WANTED TO ASK SOME QUESTIONS. THE OTHER PAX TRANSLATED THAT MS X HAD A BAD EXPERIENCE ON HER PREVIOUS FLT AND MANY PROBS WITH HER BAGGAGE. SHE THEN SAID MS X WANTED TO SMOKE A CIGARETTE BECAUSE SHE WAS SO UPSET AND SHE HAD NO TIME BETWEEN FLTS.