CABIN ATTENDANT RPT; B767-300; LHR-JFK. ELECTRICAL BURNING SMELL; HAZE IN CABIN. DIVERT TO GOOSE BAY; LABRADOR; FOR MAINT. PAX SCARED; CAPT CALMED THEM.

2000-08 · NASA ASRS report 484033

Date: 2000-08 · Aircraft: B767-300 and 300 ER · Phase: cruise

Anomalies: aircraft-equipment-problem-critical|flight-deck-cabin-aircraft-event-smoke-fire-fumes-odor

Synopsis

CABIN ATTENDANT RPT; B767-300; LHR-JFK. ELECTRICAL BURNING SMELL; HAZE IN CABIN. DIVERT TO GOOSE BAY; LABRADOR; FOR MAINT. PAX SCARED; CAPT CALMED THEM.

Narrative

THERE WAS A VERY STRONG SMELL OF ELECTRICAL BURNING (AS IN HOUSEHOLD APPLIANCES BURNING OUT -- A WIRE-LIKE ODOR) WHERE I WAS IN BUSINESS CLASS (MID) GALLEY AND CABIN. THE BUSINESS AND FIRST CLASS CABINS WERE FILLED WITH HAZY SMOKE. ALTHOUGH IT WASN'T AS APPARENT IN COACH; THE COACH PAX WERE THE MOST CONCERNED AND PREOCCUPIED -- WORRIED ABOUT HAVING ENOUGH OXYGEN TO BREATHE. CAPT X EXPLAINED THAT THEY WOULD GO THROUGH THE ELECTRICAL CHKLIST AND THEN RPT WHAT THEY HAD FOUND. THEY SHUT DOWN VARIOUS ELECTRICAL SYS. WE WERE OVER THE MIDDLE OF THE ATLANTIC; WHICH WAS OF CONCERN TO THE CREW AND PAX. THE CAPT HAD PINPOINTED THE AC/DC CONVERTER AS THE POSSIBLE CULPRIT. HE INFORMED US THAT WE WOULD DIVERT TO GOOSE BAY TO BE ON THE SAFE SIDE; WHICH RELIEVED CREW MEMBERS WHO FEARED A FIRE ON BOARD. THE CAPT HANDLED THE WHOLE SIT EXTREMELY PROFESSIONALLY AND DIPLOMATICALLY; AND EVEN IN GOOSE BAY; ATTENDED TO THE PAX PERSONALLY TO REASSURE THEM. THIS IS A MAN YOU CAN FEEL SAFE WITH AND WE ALL; AS A GROUP; CONCURRED. EVEN AFTER THE MECHS WERE SENT UP TO REPAIR/REPLACE CONVERTER; THE ACFT HAD A HVY SMELL OF BURNT-OUT ELECTRICAL APPARATUS PERMEATING IT. THE PURSER; MS X; WAS ALSO EXTREMELY EFFECTIVE IN COMMUNICATING WITH THE COCKPIT AND CREW MEMBERS AND LEADING THE EFFORT IN A CALM; ORGANIZED MANNER. THIS WAS AN INTENSE EXPERIENCE; HANDLED IN A HIGHLY PROFESSIONAL; ARTICULATE; AND CONFIDENT MANNER; AND FOR THIS I AM GRATEFUL AND INDEBTED TO CAPT X AND THE CREW.

Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.

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