B757 PAX BECAME LOUD AND MEAN WHEN TALKING TO ONE OF THE FLT ATTENDANTS FROM SFO TO HNL RESULTING IN SCARING HER AND PREVENTING HER FROM ACCOMPLISHING HER DUTIES AS SHE BEGAN TO CRY UNCTLABLY. THE FLT WAS MET BY COMPANY CUSTOMER SVC REPRESENTATIVE AND FAA SECURITY PERSON.

2001-11 · NASA ASRS report 531301

Date: 2001-11 · Aircraft: B757 Undifferentiated or Other Model · Phase: cruise

Anomalies: flight-deck-cabin-aircraft-event-passenger-misconduct

Synopsis

B757 PAX BECAME LOUD AND MEAN WHEN TALKING TO ONE OF THE FLT ATTENDANTS FROM SFO TO HNL RESULTING IN SCARING HER AND PREVENTING HER FROM ACCOMPLISHING HER DUTIES AS SHE BEGAN TO CRY UNCTLABLY. THE FLT WAS MET BY COMPANY CUSTOMER SVC REPRESENTATIVE AND FAA SECURITY PERSON.

Narrative

DURING A VERY TURBULENT PART OF FLT SFO-HNL; PAX X SEATED XYZ RANG CALL LIGHT. WHEN I APCHED HIM I ASKED WHAT COULD I DO FOR HIM. HE SAID 'TAKE MY TRASH.' WHEN I REACHED TO SEAT WHERE THERE WERE CANS; GLASSES; HE GRABBED THE CAN AND GAVE ME HIS EMER CARD; MAGAZINE AND SOME NEWSPAPER. I ASKED HIM IF THERE WAS ANY MORE; OR WAS THIS IT? HE SAID NO. WHEN I CAME PAST HIS SEAT FOR 'SEATBELT CHK' AND GET CABIN ITEMS (TRASH); HE STOPPED ME AND TOLD ME 'YOU FLT ATTENDANTS ARE (I CAN'T REMEMBER TERM HE USED; BUT LIKE 'PRINCESSES') AND ON MY LAST FLT I DID NOT GET A CAN OF SODA; AND I AM A FREQUENT FLIER AND TRAVEL [SEVERAL] MI. HE BECAME LOUD; LOUDER; MEANER AND SCARED ME TO THE CORE. HIS FACE WAS RED. I HAD TO LEAVE HIS TYRANT RAGING BEHAVIOR BECAUSE I WAS SOBBING. I COULD NOT STOP SOBBING AND COULD NOT GO IN THE AISLE. HE WANTED MY NAME. HE TOLD THE FLT ATTENDANTS HE NEEDED TO SPEAK TO SOMEONE IN CHARGE. THE PURSER GAVE HIM HER CARD WITH THE FLT NUMBER; DATE; BASE AND TOLD HIM THAT A MGR WOULD TALK WITH HIM IN HNL. WHEN THE OTHER PAX SAW HOW HE WAS ACTING; THEY EXPRESSED CONCERN AND OFFERED NAMES AS A WITNESS TO HIS INAPPROPRIATE BEHAVIOR. ONE PAX WAS AT XYA AND XYB. WHEN THE FLT ARRIVED; FAA; MGR; HNL SECURITY AND POLICE WERE AT JETBRIDGE TO GET MY STATEMENT AND SPEAK TO HIM. WHEN THE PURSER TOLD HIM THE MGR WAS THERE; HE CONTINUED WALKING AWAY AND UP THE JETBRIDGE TOWARDS THE TERMINAL. I FOUND OUT AFTER MY ENCOUNTER WITH HIM THAT FLT ATTENDANT #2 HAD 2 OR 3 CONVERSATIONS WITH HIM ABOUT COMPLAINTS ON OTHER FLTS HE HAD BEEN ON. HE WAS COMPLAINING BEFORE HE GAVE HER HIS BOARDING PASS IN SFO AT XA00. HE WAS TRAVELING WITH HIS WIFE AND A YOUNG GIRL (DAUGHTER?). THE FLT WAS TURBULENT. SEATBELT SIGN WAS ON. THERE WAS NOT A MOVIE SHOWING; NO HEADSETS. ACR MGR TOOK MY RPT AND FLT ATTENDANTS #2'S RPT. HIS BEHAVIOR WAS IRRATIONAL AND INTERFERED; DISRUPTED THE FLT.

Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.

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