A300 PAX MISCONDUCT CAUSED ABUSIVE ACTION TO CABIN ATTENDANTS OVER DEMAND TO SIT IN THEIR SEAT AND BE FED FOOD FROM CREW MEMBER MEALS.

2001-12 · NASA ASRS report 533809

Date: 2001-12 · Aircraft: A300 · Phase: ground

Anomalies: flight-deck-cabin-aircraft-event-passenger-misconduct

Synopsis

A300 PAX MISCONDUCT CAUSED ABUSIVE ACTION TO CABIN ATTENDANTS OVER DEMAND TO SIT IN THEIR SEAT AND BE FED FOOD FROM CREW MEMBER MEALS.

Narrative

PAX ONCE BOARDED; BEGAN ASKING AND DEMANDING FIRST CLASS SEATS AND A MEAL SERVICE WHILE PARKED AT THE GATE. I INFORMED THE PAX OF WHAT KIND OF SERVICE WAS GOING TO BE DELIVERED BY MAIN CABIN FLT ATTENDANTS. PAX DISAGREED AND I ASKED FOR THE GATE AGENT'S PRESENCE IN ORDER TO INFORM PAX OF NO UPGRADES TO FIRST CLASS. PAX WAS A LITTLE UPSET. AFTER FIRST CLASS SERVICE WAS DELIVERED A SANDWICH WAS LEFT. PAX WAS OFFERED AND HE THREW SANDWICH ON THE FLOOR AND USED PROFANITY AND VERY ABUSIVE TO MY CO-WORKER #5 AND MYSELF. PAX ASKED ME TO FIST FIGHT HIM. PAX HAD BAD TEMPER; ABUSIVE TOWARDS MYSELF AND FLT ATTENDANT #5; WORKING FIRST CLASS GALLEY. HIS BEHAVIOR WAS UNACCEPTABLE. JFK POLICE MET THE FLT; TOOK RPT AND LET GO OF THE PAX. I STRONGLY BELIEVE PAX MISCONDUCT AND ANY TYPE OF MISBEHAVIOR OF THIS KIND HAS TO BE TREATED AS A HIGH RISK MISCONDUCT AND TAKEN TO IMMEDIATE CUSTODY. I WOULD LOVE TO SEE THE LAW TO BE REINFORCED AND TO TREAT THIS INCIDENT WITH A SEVERE PUNISHMENT AND A FINE GIVEN IMMEDIATELY TO THIS TYPE OF UNACCEPTABLE INCIDENT ONBOARD THE ACFT BY ANY PAX.

Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.

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