2001-12 · NASA ASRS report 533809
A300 PAX MISCONDUCT CAUSED ABUSIVE ACTION TO CABIN ATTENDANTS OVER DEMAND TO SIT IN THEIR SEAT AND BE FED FOOD FROM CREW MEMBER MEALS.
PAX ONCE BOARDED; BEGAN ASKING AND DEMANDING FIRST CLASS SEATS AND A MEAL SERVICE WHILE PARKED AT THE GATE. I INFORMED THE PAX OF WHAT KIND OF SERVICE WAS GOING TO BE DELIVERED BY MAIN CABIN FLT ATTENDANTS. PAX DISAGREED AND I ASKED FOR THE GATE AGENT'S PRESENCE IN ORDER TO INFORM PAX OF NO UPGRADES TO FIRST CLASS. PAX WAS A LITTLE UPSET. AFTER FIRST CLASS SERVICE WAS DELIVERED A SANDWICH WAS LEFT. PAX WAS OFFERED AND HE THREW SANDWICH ON THE FLOOR AND USED PROFANITY AND VERY ABUSIVE TO MY CO-WORKER #5 AND MYSELF. PAX ASKED ME TO FIST FIGHT HIM. PAX HAD BAD TEMPER; ABUSIVE TOWARDS MYSELF AND FLT ATTENDANT #5; WORKING FIRST CLASS GALLEY. HIS BEHAVIOR WAS UNACCEPTABLE. JFK POLICE MET THE FLT; TOOK RPT AND LET GO OF THE PAX. I STRONGLY BELIEVE PAX MISCONDUCT AND ANY TYPE OF MISBEHAVIOR OF THIS KIND HAS TO BE TREATED AS A HIGH RISK MISCONDUCT AND TAKEN TO IMMEDIATE CUSTODY. I WOULD LOVE TO SEE THE LAW TO BE REINFORCED AND TO TREAT THIS INCIDENT WITH A SEVERE PUNISHMENT AND A FINE GIVEN IMMEDIATELY TO THIS TYPE OF UNACCEPTABLE INCIDENT ONBOARD THE ACFT BY ANY PAX.
Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.
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