2002-02 · NASA ASRS report 539299
B737 PAX NOT FOLLOWING INSTRUCTIONS TO BE SEATED DURING TAXI OUT RESULTS IN THE ACFT RETURNING TO GATE AND DEPLANING THE PAX.
MY CONTACT/COM WITH THIS DISRUPTIVE PAX STARTED AFTER THE SAFETY VIDEO WAS COMPLETED AND I WENT IN THE CABIN TO PERFORM SAFETY COMPLIANCE CHKS; AND PAX THAT WAS MOVED FROM FIRST CLASS BACK TO ASSIGNED SEAT IN COACH WAS NOW BACK IN FIRST CLASS. PAX WAS UP AND OUT OF SEAT FOR THE THIRD TIME DURING ACTIVE TAXI. I TOLD PAX TO GO BACK TO HIS ASSIGNED SEAT IN COACH. HE SAID NO; SOMEONE WAS IN HIS SEAT. I TOLD HIM I WOULD GO BACK WITH HIM AND HE SAID HE WANTED TO STAY IN FIRST CLASS AND LOOK OUT WINDOW. I WALKED BACK TO COACH WITH PAX (AS FLT ATTENDANT #1 CALLED COCKPIT). PAX WAS ASSIGNED SEAT AND WAS NOW OCCUPIED; SO I ASKED PAX TO PLEASE SIT IN ANOTHER SEAT (ALSO WINDOW) BECAUSE IT WAS VACANT. PAX SAID 'GET HIM OUT/THROW HIM OUT OF MY SEAT' AND WAS GETTING AGITATED AND VERY DISTURBED. PAX WAS NOT FOLLOWING ANY OF OUR CREW INSTRUCTIONS. FINALLY; PAX SAT IN SEAT. RETURNING TO FIRST CLASS; FLT ATTENDANT #1 INFORMED ME WE WERE RETURNING TO GATE. WE WERE MET BY MGMNT AND POLICE; AND REMOVED PAX FROM ACFT. POLICE WANTED A WRITTEN STATEMENT IMMEDIATELY! THIS PAX WAS DISTURBED; DISRUPTIVE; NOT FOLLOWING CREW INSTRUCTIONS; NOT COMPLYING WITH SAFETY MEASURES AND WAS TOLD 3 TIMES TO RETURN TO HIS COACH SEAT AND KEPT TRYING TO GET UP TO FIRST CLASS. [OTHER] PAX MADE COMMENTS REGARDING THIS PAX'S BEHAVIOR AT ARPT (TERMINAL) -- 'STRANGE; AGGRESSIVE AND DISRUPTIVE.' MANY PAX IN FIRST CLASS AND COACH SAID 'THANK YOU' FOR REMOVING THIS PAX. SUPPLEMENTAL INFO FROM ACN 538928: I STOOD IN THE AFT GALLEY WITH AN ICE MALLOT IN HAND IN THE EVENT I NEEDED TO USE IT.
More incidents for this aircraft family
Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.
Loading the flight search…
Pick an aircraft model — Boeing 737, Airbus A320, A380, Boeing 787 Dreamliner and more — enter your origin airport, and FlightFinder shows every route that plane flies from there with live fares.
We support Boeing 737/747/757/767/777/787, the full Airbus A220/A319/A320/A321/A330/A340/A350/A380 family, Embraer E170/E175/E190/E195, Bombardier CRJ and Dash 8, and the ATR 42/72 turboprops.
Search and schedules are free. Pro ($4.99/month, $39/year, or $99 one-time lifetime) unlocks the enriched flight card — on-time stats, CO₂ per passenger, amenities, live gate & weather — plus My Trips with push alerts.
Live schedules come from Amadeus, AeroDataBox and Travelpayouts. Observed routes (which aircraft actually flew a given city pair) are crowdsourced from adsb.lol ADS-B data under the Open Database License.