B767 PAX MISCONDUCT: PAX BECAME VERBALLY ABUSIVE AND THREW A CUP OF COFFEE AT THE CABIN ATTENDANT WHEN ASKED TO USE THE LAVATORY IN HER CABIN AREA. PAX ALSO ACCUSED ATTENDANT OF SHOVING HER DOWN WHEN THE ATTENDANT DIRECTED HER TOWARD THE BACK OF THE ACFT.

2002-04 · NASA ASRS report 545450

Date: 2002-04 · Aircraft: Small Aircraft; Low Wing; 1 Eng; Fixed Gear · Phase: taxi

Anomalies: aircraft-equipment-problem-critical|ground-event-encounter-loss-of-aircraft-control|other-brake-failure

Synopsis

B767 PAX MISCONDUCT: PAX BECAME VERBALLY ABUSIVE AND THREW A CUP OF COFFEE AT THE CABIN ATTENDANT WHEN ASKED TO USE THE LAVATORY IN HER CABIN AREA. PAX ALSO ACCUSED ATTENDANT OF SHOVING HER DOWN WHEN THE ATTENDANT DIRECTED HER TOWARD THE BACK OF THE ACFT.

Narrative

I WAS NOT DIRECTLY INVOLVED WITH THE BEGINNING OF THE SIT. FLT ATTENDANT #2 CAME TO FIRST CLASS FROM BUSINESS CLASS WHERE I WAS WORKING #7 AND TOLD ME THAT A PAX X SEAT XX-A HAD INSISTED ON USING THE BUSINESS CLASS LAVATORY EVEN AFTER WE SUGGESTED THAT MAIN CABIN LAVATORIES WERE IN THE BACK ON THIS PARTICULAR FLT. THE CAPT HAD MADE A SPECIFIC PA TELLING ALL PAX TO USE THE LAVATORIES IN THEIR RESPECTIVE CABINS. THE INCIDENT HAPPENED AFTER THE MEAL SVC SO NO CARTS WERE IN THE AISLE. PAX X BECAME VERBALLY ABUSIVE TO FLT ATTENDANT #2 AS RPTED BY FLT ATTENDANT #2. PAX X THEN THREW A CUP OF COFFEE TOWARDS FLT ATTENDANT #2 WHICH HIT THE LAVATORY DOOR. FLT ATTENDANT #2 SAID THE CUP SMELLED LIKE BAILEYS IRISH CREAM. AFTER MY SVC WAS COMPLETE I WENT TO SEAT XX-A TO DISCUSS THE MATTER. PAX X EXPLAINED HER SIDE OF THE STORY. I WAS ABLE TO CALM HER AND TOLD HER TO WRITE A RPT ON THE INCIDENT AND THAT I WOULD TALK TO ANY WITNESSES. ONE WOMAN IN YY-A SAW THE INTERACTION. PAX X SAID FLT ATTENDANT #2 SHOVED HER AND THAT SHE FELL DOWN. THE WITNESS SAID THAT FLT ATTENDANT #2 DIRECTED HER TO THE BACK WITH HIS HAND AND THAT PAX X WAS A BIT THREATENED AS SHE DROPPED TO THE FLOOR. ON DEPLANING; PAX X CAME BY FIRST CLASS GALLEY AND UPON SEEING FLT ATTENDANT #2 SHE INSISTED ON GETTING HIS NAME. HE SAID THAT HE WAS FLT ATTENDANT #2 AND THE ONLY MALE ON THE FLT. AT THAT POINT SHE STARTED YELLING UNPLEASANTRIES IN FRENCH TO FLT ATTENDANT #2; ACCORDING TO FLT ATTENDANT #2. IN ORDER TO APPEASE PAX X; I GAVE HER FLT ATTENDANT #2'S LAST NAME. PAX X DEPLANED.

Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.

Loading the flight search…

Frequently asked questions

How do I search flights by aircraft type on FlightFinder?

Pick an aircraft model — Boeing 737, Airbus A320, A380, Boeing 787 Dreamliner and more — enter your origin airport, and FlightFinder shows every route that plane flies from there with live fares.

Which aircraft types can I filter by?

We support Boeing 737/747/757/767/777/787, the full Airbus A220/A319/A320/A321/A330/A340/A350/A380 family, Embraer E170/E175/E190/E195, Bombardier CRJ and Dash 8, and the ATR 42/72 turboprops.

Is FlightFinder free to use?

Search and schedules are free. Pro ($4.99/month, $39/year, or $99 one-time lifetime) unlocks the enriched flight card — on-time stats, CO₂ per passenger, amenities, live gate & weather — plus My Trips with push alerts.

Where does the route data come from?

Live schedules come from Amadeus, AeroDataBox and Travelpayouts. Observed routes (which aircraft actually flew a given city pair) are crowdsourced from adsb.lol ADS-B data under the Open Database License.