UNSTABLE PAX BOARDS FLT AND IS A MAJOR TRIAL FOR THE CABIN CREW. A FULL FLT AND MR X BECOMES BELLIGERENT WITH 2 FLT ATTENDANTS. POLICE MEET THE FLT AT MIA; FL.

2002-07 · NASA ASRS report 554279

Date: 2002-07 · Aircraft: B737 Undifferentiated or Other Model · Phase: cruise

Anomalies: deviation-discrepancy-procedural-published-material-policy|deviation-discrepancy-procedural-far|flight-deck-cabin-aircraft-event-passenger-misconduct

Synopsis

UNSTABLE PAX BOARDS FLT AND IS A MAJOR TRIAL FOR THE CABIN CREW. A FULL FLT AND MR X BECOMES BELLIGERENT WITH 2 FLT ATTENDANTS. POLICE MEET THE FLT AT MIA; FL.

Narrative

PAX APCHED PURSER AND I. HE BEGAN YELLING AT US IN SPANISH. I DIDN'T UNDERSTAND. HIS BODY LANGUAGE AND VOICE INDICATED ANGER. PURSER TOLD HIM TO LOWER HIS VOICE; HIS ACCUSATIONS WERE FALSE AND TOLD HIM TO RETURN TO HIS SEAT. EVERY TIME A FLT ATTENDANT PASSED HIS ROW; HE WOULD YELL AND THREATEN US; SAYING 'I'M GOING TO HAVE YOUR ASSES.' 'I KNOW SOMEONE AT YOUR AIRLINE.' 'YOU STOLE AN HR OF MY LIFE' AND 'YOU HAVE NO RESPECT FOR ME.' THIS WENT ON FOR 2 1/2 HRS. CREW WAS GETTING UPSET AND DISTR FROM DUTIES BECAUSE WE HAD TO KEEP AN EYE ON HIM. WE CONFERRED WITH CAPT AND DECIDED TO ISSUE PAX DISTURBANCE FORM. AFTER PREPARING FOR LNDG; I WENT TO RETRIEVE FORM FROM AFT GALLEY. AS I PASSED HIM; HE WAS YELLING IN SPANISH. THEN HE GOT UP AND CHASED AFTER ME. I TURNED WHEN I REACHED AFT GALLEY. FLT ATTENDANT #2 CALLED PURSER AND CAPT TO INFORM THEM WE MAY HAVE A SIT. HE BEGAN YELLING AT ME AGAIN. I THOUGHT HE WAS GOING TO HIT ME. I TOLD HIM MANY TIMES TO RETURN TO SEAT. WE TOLD CAPT HE WAS NON COMPLIANT. HE FINALLY WENT TO HIS SEAT YELLING OBSCENITIES AT ME. WHEN WE LANDED; WE WERE MET BY AUTHS AND FILED RPTS.

Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.

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