A B757 FLT ATTENDANT WAS CONFRONTED BY AN IRATE COUPLE AFTER DEPLANING IN DEN.

2003-10 · NASA ASRS report 600879

Date: 2003-10 · Aircraft: B757 Undifferentiated or Other Model · Phase: ground

Anomalies: flight-deck-cabin-aircraft-event-passenger-misconduct

Synopsis

A B757 FLT ATTENDANT WAS CONFRONTED BY AN IRATE COUPLE AFTER DEPLANING IN DEN.

Narrative

I WELCOMED A FEMALE AND MALE PAX ON BOARD WHO SEEMED VERY UPSET. I ASKED THE AGENT IF THERE WAS A PROB. HE SAID THAT THEY DID NOT HEAR THE GATE CHANGE ANNOUNCED 1 1/2 HRS EARLIER. THEREFORE; THEY HAD TO RUSH TO OUR GATE TO MAKE DEP. HE SAID THEY WERE VERY UPSET! THE #1 FLT ATTENDANT ASKED ME TO MAKE A FINAL PA TO STOW LUGGAGE FOR DEP. SO I DID. THE FEMALE PAX (WHO LAST BOARDED) TURNED AROUND AND MOUTHED TO ME 'F___ OFF.' I CHOSE TO IGNORE THIS RUDE COMMENT TO AVOID ANY FURTHER CONFRONTATION. LATER IN THE FLT; THE #4 FLT ATTENDANT TOLD ME HOW RUDE THIS COUPLE WAS. THEY WERE VERY UPSET THAT PAX WERE SITTING IN THEIR SEATS AND TOLD HER TO GET THEM NEW SEATS! FLT ATTENDANT #4 CLRED AN ENTIRE ROW FOR THEM. SHE ALSO 'COMP'ED' THEM 2 FREE HEADSETS AND 2 FREE DRINKS. (IN AN EFFORT TO CALM THEM DOWN.) I HAD NO FURTHER CONTACT WITH THESE 2 PAX. AT DEPLANING; THEY ASKED TO SPEAK TO THE CAPT AND MYSELF. THEY SAID I WAS RUDE AND RECEIVED NO CUSTOMER SVC. THE CAPT ASKED WHAT CUSTOMER SVC THEY DIDN'T RECEIVE. SHE SAID I TOLD HER TO SIT HER 'A__ DOWN;' THEN CORRECTED HERSELF. SHE ALSO DID NOT DENY TELLING ME TO 'F___ OFF.' THE CAPT SAID 'LET'S DEPLANE;' SO WE DID. IN THE TERMINAL; SHE GOT IN MY FACE AND STARTED TO VERBALLY ABUSE ME IN FRONT OF MY COCKPIT CREW. I ASKED HER TO STEP AWAY; THAT IT IS A FEDERAL OFFENSE TO ABUSE A CREW MEMBER. SHE PROCEEDED TO SAY; 'BRING IT ON!' I TOLD HER THAT IF SHE DID NOT STEP AWAY FROM MY FACE; I WOULD CALL THE AUTHS AND HAVE HER ARRESTED. HER HUSBAND GRABBED HER ARM AND PULLED HER AWAY FROM ME. THAT'S WHEN I WALKED AWAY FROM HER. SHE CONTINUED TO YELL THAT SHE WOULD HAVE MY JOB. OBVIOUSLY; THIS WOMAN WAS HAVING A BAD DAY AND CHOSE ME TO VENT ON!

Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.

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