2004-01 · NASA ASRS report 607366
A B757 FLT ATTENDANT RPTED AN ARGUMENT WITH A MARRIED COUPLE DURING A FLT TO EWR AFTER BOARDING PROCESS WAS COMPLETE.
DURING BOARDING; A FAMILY OF 5 WITH A NANNY -- 3 BAGS AND CAR SEAT -- BOARDED JUST BEFORE CABIN DOOR WAS CLOSED. WE HAD TAKEN A 2 HR DELAY DUE TO WX. FAMILY WAS STILL IN AISLE WITH BAGS AFTER MAIN DOOR CLOSED. I APCHED AND ASKED THEM TO PLEASE SIT DOWN. THEY TOOK THEIR TIME AND EVENTUALLY GOT SETTLED. ONCE WE REACHED CRUISE; I WAS IN AISLE SELLING HEADSETS WHEN I GOT TO THEIR ROW. THE HUSBAND SAID; 'DON'T YOU THINK YOU WERE OUT OF LINE EARLIER?' I REPLIED; 'I WAS DOING MY JOB.' HIS WIFE THEN GOT UP AND ASKED FOR MY NAME. WHEN I REFUSED TO GIVE IT TO HER; I TURNED AND PROCEEDED UP THE AISLE AND NOTICED SHE WAS BEHIND ME AND SHOUTING; 'TURN AROUND AND DEAL WITH ME.' SHE KEPT SHOUTING THAT AS I WENT UP TO FIRST CLASS AND CALLED THE CAPT. SHE WAS VERY THREATENING AND INTIMIDATING AND INTERFERED WITH MY DUTIES AND FAILED TO COMPLY WHEN I REQUESTED FOR HER TO GO BACK AND SIT DOWN. THE SEAT BELT SIGN WAS STILL ON. SHE WAS IN MY FACE; SHOUTING. A LOT OF PAX WERE VISIBLY UPSET BY THIS. THE CAPT DID NOT WANT TO GET POLICE INVOLVED; BUT I INSISTED AND 5 POLICE MET OUR FLT IN EWR. THEY TOOK MY STATEMENT AND HERS AND TOLD ME THEY WOULD FORWARD A COPY TO THE FAA AND IT WOULD BE UP TO THE FAA IF ANY ACTION IS TAKEN. I GOT SERVED WITNESSES' INFO.
More incidents for this aircraft family
Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.
Loading the flight search…
Pick an aircraft model — Boeing 737, Airbus A320, A380, Boeing 787 Dreamliner and more — enter your origin airport, and FlightFinder shows every route that plane flies from there with live fares.
We support Boeing 737/747/757/767/777/787, the full Airbus A220/A319/A320/A321/A330/A340/A350/A380 family, Embraer E170/E175/E190/E195, Bombardier CRJ and Dash 8, and the ATR 42/72 turboprops.
Search and schedules are free. Pro ($4.99/month, $39/year, or $99 one-time lifetime) unlocks the enriched flight card — on-time stats, CO₂ per passenger, amenities, live gate & weather — plus My Trips with push alerts.
Live schedules come from Amadeus, AeroDataBox and Travelpayouts. Observed routes (which aircraft actually flew a given city pair) are crowdsourced from adsb.lol ADS-B data under the Open Database License.