A319 PURSER FLT ATTENDANT DETECTED A 'STRANGE' PAX THAT WAS REMOVED FROM ANOTHER FLT. THE CAPT ASKED OPS TO CHK THE PAX. THEY REFUSED THE CAPT'S REQUEST.

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REMOVED PAX AT GATE IN LAX DUE TO LEVEL 1 THREAT. 20 MINS PRIOR TO DEP; 'A' FLT ATTENDANT INFORMED US OF A PROB WITH PAX. PAX MOANING; ROCKING; CHIN AND CHEEK SERIOUSLY BRUISED; APPEARED ILL; AND SAID HE WAS 'SICK IN THE HEAD.' 'A' FLT ATTENDANT UNCOMFORTABLE AND SAID SHE WOULD KEEP US INFORMED. CALLED OPS TO GET A SECURITY CHK ON PAX. OPS REFUSED AND SAID CUSTOMER SVC REPRESENTATIVE SUPVR WOULD MEET ACFT. CALLED DISPATCH MGR TO GET SECURITY CHK AND TO GET DISPATCH IN LOOP. CUSTOMER SVC REPRESENTATIVE SUPVR ARRIVED. PAX HAD BEEN REMOVED FROM A PREVIOUS FLT. SECURITY CHK HAD BEEN DONE AT THAT TIME. LAX POLICE WERE PREVIOUSLY CONTACTED AND PAX APPEARED SOBER. THIS IS THE FIRST TIME WE WERE GIVEN THIS INFO. OTHER PAX IN SAME ROW EMPHATICALLY REFUSED TO SIT NEXT TO THIS PAX. SUSPECT PAX APPEARED DEVELOPMENTALLY DISABLED AND REPEATEDLY SAID 'I'M NOT CONTAGIOUS.' PAX EXHIBITED SUSPICIOUS BEHAVIOR. OTHER PAX STARTED TO BECOME AGGRESSIVE BECAUSE CUSTOMER SVC REPRESENTATIVES WOULD NOT ACCOMMODATE SEAT CHANGE. ELECTED TO REMOVE ILL PAX AS SIT WAS APCHING LEVEL 1 SECURITY ALERT. CONCERNS: 1) OPS REFUSED TO DO SECURITY CHK. LATER SPOKE TO SHIFT MGR. SHIFT MGR SAID THEY WILL NOT DO A SECURITY CHK CLOSE TO DEP BECAUSE IT IS REDUNDANT TO OUR BOOKING SYS AND THAT WE NEED TO TRUST THE PROCESS. (FLT OPS DUTY MGR HEARD THIS ON CALL.) OPS SAID IF THEY SAID IT IS OK; IT IS OK. (OPS NEEDS TO UNDERSTAND RESPONSIBILITY OF PIC.) 2) CUSTOMER SVC KNEW THE PAX WAS A PROB. THEY OBSERVED BEHAVIOR IN BOARDING AREA AND KNEW ABOUT PREVIOUS DENIED BOARDING. NONE OF THIS WAS PASSED TO PLTS OR FLT ATTENDANTS. 3) CAPT ASKED CUSTOMER SVC TO RESEAT PAX AT ONSET OF SIT. CUSTOMER SVC FELT IT WAS TOO CLOSE TO DEP TIME. THIS CREATED A VOLATILE PAX SIT WHICH COULD HAVE BEEN AVOIDED. 4) CUSTOMER SVC NEEDS TO UNDERSTAND THAT FLT CREW NEEDS TO KNOW STATUS OF ACFT PRIOR TO DEP. 5) CUSTOMER SVC NEEDS TO UNDERSTAND SECURITY TAKES PRECEDENCE OVER ON-TIME. WE WERE 5 MINS LATE AND WOULD HAVE BEEN ON-TIME WITH CUSTOMER SVC COOPERATION AT START. CUSTOMER SVC NEEDS TO UNDERSTAND IT IS NOT ENOUGH FOR THEM TO BE SATISFIED WITH SAFETY AND SECURITY OF THE FLT -- THE CAPT MUST BE SATISFIED WITH THE SAFETY AND SECURITY OF THE FLT. 6) ALL CUSTOMER SVC AGENTS WERE PLEASANT -- NO PERSONALITY CONFLICTS. POOR COM CAUSED A DELAY; A DENIED BOARDING; AND RAISED SERIOUS CONCERNS ABOUT SECURITY PRECAUTIONS. 7) SPOKE WITH FLT OPS DUTY MGR AND OPS SHIFT MGR. OPS MGR SAID THEY DO NOT RUN PAX SECURITY CHKS AND THAT IF OTHER STATIONS SAY THEY DO; THEY ARE JUST WAITING A RESPECTABLE INTERVAL; AND THEN RPT IT DONE. THIS MAKES ME LOSE CONFIDENCE IN THE SYS. FLT OPS DUTY MGR TOLD OPS TO REFER ALL FUTURE REQUESTS FOR SECURITY CHKS TO FOD MGR OR DISPATCH MGR.