2006-03 · NASA ASRS report 692236
FLT CREW OF B747-400 IS GIVEN FUEL BOARDED FORM WHICH SHOWED CORRECT TOTAL ON BOARD; BUT WITH DISTRIBUTION IN THE CTR AND HORIZ STABILIZER TANKS DIFFERING FROM THE FUEL GAUGES THEMSELVES. ACTUAL FUEL QUANTITY DISTRIBUTION WAS ILLEGAL.
FUELER PROVIDED FUEL SHEET SHOWING FUEL IN WRONG TANKS; BUT TOTAL AMOUNT OF FUEL PROPER. DURING PREFLT ACTIVITIES; THE FUELER CAME TO COCKPIT AND SAID HE WAS HAVING DIFFICULTY GETTING FUEL INTO CORRECT TANKS. WE WERE STILL UNDER FUELED AT THAT TIME FOR CLRED FUEL OF 373.6 + TAXI. CAPT SUGGESTED FUELER GO GET HIS SUPVR TO HELP HIM OUT. FUELER RETURNED TO COCKPIT AT DEP TIME AND GAVE US FINAL FUEL SHEET. THE FUEL SHEET SHOWED TOTAL FUEL TO BE CORRECT; 377.1; AND THE ACTUAL FUEL IN EACH TANK WAS SHOWN AS CORRECT EXCEPT THE GAUGES SHOWED FUEL IN DIFFERENT AMOUNTS IN SUBJECT TANKS. FOR EXAMPLE; FUEL SHEET SHOWED ACTUAL IN CTR AND HORIZ STABILIZER TANK TO BE 109.1 AND 20.8; RESPECTIVELY. GAUGES SHOWED CTR AND HORIZ STABILIZER TANK TO BE 112.4 AND 17.2; THEREFORE; HORIZ STABILIZER TANK WAS UNDERFUELED BY 3600 LBS. CAPT CALLED DISPATCH AND REQUESTED THE TRUE FUEL AMOUNTS IN THE TANKS BE FORWARDED TO CENTRAL LOAD PLANNING. DISPATCH WAS TO CALL FLT AFTER BLOCK DEP IF DISCREPANCIES AROSE IN WT AND BAL FOR TKOF. CAPT CALLED DISPATCH DURING TAXI OUT; HAVING NOT HEARD FROM HIM; AND DISCOVERED OVER SATPHONE THAT ACFT WAS OUT OF BAL AND REQUIRED 20K OF STRUCTURAL CHK FUEL IN CTR TANK BEFORE DEP. WE WERE NOT WITHIN LIMITS AND WERE PROHIBITED FROM TAKING OFF. AFTER EXAMINING ALL OPTIONS; IT WAS AGREED THAT FLT COULD BURN FROM ONLY CTR TANK (ON THE GND) BY KEEPING FLAPS UP; BURN CTR QUANTITY TO 109.1; CAPT AND DISPATCH AGREED NEW CLRED FUEL REDUCED TO 366.4 AT XA47Z; AND FLT COULD GO. BURNED THE CTR TANK TO AGREED AMOUNT; 109.1; DEPARTED NORMALLY AFTER ABOUT 1 HR OF TAXI TIME. AGAIN; THE ACTUAL FUEL IN EACH TANK OF THE FINAL FUELING SHEET SHOWED THE 'DESIRED' AMOUNT OF FUEL; NOT ACTUAL. THE FUELING SHEET HAD BEEN FORCED TO SHOW A LEGAL FUELING; BUT THE ACTUAL IN THE INDIVIDUAL TANKS; WHEN ENTERED INTO THE LOAD PLANNING COMPUTER; SHOWED US ILLEGAL FOR DEP.
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Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.
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