2006-05 · NASA ASRS report 696867
B737-700 FLT CREW STOPS THEIR TAXI TO THE GATE DUE TO IMPROPER MARSHALLING PROCS.
CALLED OPS ON TAXI IN. NO REPLY. ENTERED RAMP; CALLED OPS AGAIN; DELAYED REPLY. NO RAMPERS; SO STOPPED THE JET SHORT OF TAXIING IN TO THE GATE. APPEARED THAT OPS AGENT CAME OUT TO MARSHALL US IN; BUT NO WANDS; AND NO WING WALKERS. WE HELD POS. HE FINALLY WENT BACK INTO OPS AND WE SPOKE TO HIM ON THE RADIO AND WE INFORMED HIM THAT HE ALSO NEEDED WING WALKERS. HE ACKNOWLEDGED. HE BROUGHT OUT WHAT APPEARED TO THE ACFT CLEANERS (INEXPERIENCED); ONE FOR EACH WING AND STILL NO WANDS. WE HELD POS. HE TRIED USING 2 ORANGE TFC CONES FOR WANDS; BUT NO WANDS FOR WING WALKERS. WE HELD POS. HE RETURNED TO OPS AND INFORMED US THAT HIS RAMPERS WERE GONE TAKING CARE OF A CHARTER FLT. WE TOLD HIM WE WOULD WAIT FOR THE MARSHALLER WITH WING WALKERS AND WANDS. WE CALLED RAMP TWR TO INFORM THEM OF OUR SITUATION. THEY SAID IT WAS NOT A PROB FOR THEM. THE RAMP CREW FINALLY SHOWED UP WITH WANDS AND MARSHALLED US IN TO THE GATE. THE WHOLE PROCESS TOOK ABOUT 15 MINS FROM RAMP AREA TO GATE. OUR SUSPICIONS WERE CONFIRMED WHEN THE 'INEXPERIENCED' WING WALKERS CAME ON BOARD THE ACFT AND BEGAN CLEANING IT.
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Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.
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