AIRLINE CATERING CREW ATTEMPTS TO OPEN A B737-300 CABIN DOOR FOR SERVICING AFTER DOORS HAVE BEEN ARMED FOR DEPARTURE.

2007-01 · NASA ASRS report 726547

Date: 2007-01 · Aircraft: B737-300 · Phase: ground

Anomalies: deviation-discrepancy-procedural-published-material-policy

Synopsis

AIRLINE CATERING CREW ATTEMPTS TO OPEN A B737-300 CABIN DOOR FOR SERVICING AFTER DOORS HAVE BEEN ARMED FOR DEPARTURE.

Narrative

WE BOARDED THE PLANE IN PORTLAND; AND IT MUST HAVE BEEN THERE FOR A LITTLE WHILE BECAUSE IT WAS EMPTY WHEN WE GOT ON; AND THE CLEANERS HAD JUST LEFT. THE FIRST CLASS GALLEY WAS BOARDED A SHORT TIME BEFORE DEP; BUT BECAUSE OF THE ACTIVITY DURING BOARDING; I WAS NOT AWARE OF WHETHER THEY HAD LOADED THE AFT GALLEY YET. AT DEP TIME; THE AGENT CHKED WITH THE COCKPIT AND PURSER; AND CLOSED THE DOOR. I MADE THE ANNOUNCEMENT 'ARM DOORS FOR DEP;' AND ARMED BOTH FORWARD DOORS. AS FLT ATTENDANT #2 CAME UP TO HER DEMO POS; WE HEARD SCREAMING FROM THE BACK OF THE AIRPLANE. FLT ATTENDANT #2 WENT BACK; AND THEN INDICATED TO ME THAT THE CATERERS WERE TRYING TO OPEN THE DOOR FROM THE OUTSIDE; THEN ASSISTED FLT ATTENDANT #3 IN HOLDING THE DOOR CLOSED. I CALLED THE COCKPIT TO LET THEM KNOW WHAT WAS GOING ON; ALTHOUGH IT APPEARED THAT THE SCREAMING HAD HELPED TO PREVENT THE SLIDE DEPLOYMENT. SUPPLEMENTAL INFO FROM ACN 726550: THE PURSER MADE THE ANNOUNCEMENT TO ARM DOORS FOR DEP; SO WE ARMED BOTH AFT DOORS. I WAS GETTING MY DEMO EQUIP OUT OF THE COMPARTMENT ABOVE THE GALLEY AND I NOTICED THE DOOR HANDLE MOVING AND LOOK OUT AND SAW A GALLEY GUY THROUGH THE PORT HOLE WINDOW AND SCREAMED 'NO NO STOP STOP' WHILE I WAS TRYING TO DISARM THE DOOR. IT WAS SO LOUD THAT MY FLYING PARTNER CAME RUNNING FROM THE FRONT OF FIRST CLASS. THE DOOR WAS OPENED ABOUT A QUARTER OF THE WAY BUT IT DID NOT DEPLOY AND I WAS ABLE TO DISARM IT AND THEN THE GALLEY PEOPLE CAME IN AND CHANGED THE GALLEY BUT WE REALLY DID NOTHING AS WE DID NOT NEED ANYTHING.

Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.

Loading the flight search…

Frequently asked questions

How do I search flights by aircraft type on FlightFinder?

Pick an aircraft model — Boeing 737, Airbus A320, A380, Boeing 787 Dreamliner and more — enter your origin airport, and FlightFinder shows every route that plane flies from there with live fares.

Which aircraft types can I filter by?

We support Boeing 737/747/757/767/777/787, the full Airbus A220/A319/A320/A321/A330/A340/A350/A380 family, Embraer E170/E175/E190/E195, Bombardier CRJ and Dash 8, and the ATR 42/72 turboprops.

Is FlightFinder free to use?

Search and schedules are free. Pro ($4.99/month, $39/year, or $99 one-time lifetime) unlocks the enriched flight card — on-time stats, CO₂ per passenger, amenities, live gate & weather — plus My Trips with push alerts.

Where does the route data come from?

Live schedules come from Amadeus, AeroDataBox and Travelpayouts. Observed routes (which aircraft actually flew a given city pair) are crowdsourced from adsb.lol ADS-B data under the Open Database License.