ACR DISPATCHER REPORTS SENDING A CRJ200 BACK TO JAX WITH FLAPS FAILED AT 30 DEGREES. A TYPO IN THE QRH LED HIM TO THE WRONG CHECKLIST. THE ACFT SHOULD HAVE DIVERTED TO THE NEAREST SUITABLE ARPT.

2007-03 · NASA ASRS report 731397

Date: 2007-03 · Aircraft: Regional Jet 200 ER/LR (CRJ200) · Phase: approach

Anomalies: aircraft-equipment-problem-less-severe|deviation-discrepancy-procedural-published-material-policy|other-flaps-fail-at-30-degs

Synopsis

ACR DISPATCHER REPORTS SENDING A CRJ200 BACK TO JAX WITH FLAPS FAILED AT 30 DEGREES. A TYPO IN THE QRH LED HIM TO THE WRONG CHECKLIST. THE ACFT SHOULD HAVE DIVERTED TO THE NEAREST SUITABLE ARPT.

Narrative

I RECEIVED A RADIO CALL FROM MY FLT THAT WAS HOLDING DUE TO THE CEILING BELOW MINIMUMS FOR RWY 26; WHICH WAS THE BEST AVAILABLE WITH EQUIP OUT AT THE ARPT. THE CREW HAD A FLAPS FAIL AT 30 DES AND I REFED THE QRH ABNORMAL WHICH TOOK ME TO FLAPS TWIST PAGE INSTEAD OF THE FLAPS FAIL PAGE WHICH WHEN LOOKING OVER THE PAGE; SAID NOTHING TO DIVERT TO NEAREST SUITABLE ARPT. THEREFORE; I HAD THE CREW DIVERT BACK TO JAX DUE TO THE LACK OF MAINT PERSONNEL AS ADVISED BY MAINT CTL. AS IT TURNED OUT; I SHOULD HAVE TURNED TO THE NEXT PAGE AND IT DOES STATE TO DIVERT TO NEAREST SUITABLE. AFTER CONFERRING WITH THE PROGRAM MGR ABOUT THE MIS-REF; HE STATED IT WAS A TYPO AND WILL BE FIXED IN THE NEXT REVISION. SUPPLEMENTAL INFO FROM ACN 734264: I WAS CONFERENCED IN ON A RADIO CALL WITH THIS FLT AND THE DISPATCHER FOR THIS FLT. THE FLT CREW RPTED THAT THEY HAD A FLAPS FAILURE AT 30 DEGS AND THEY WERE HOLDING DUE TO WX. I INFORMED THE CREW THAT THERE WASN'T ANY RE-SET PROC THAT COULD BE DONE INFLT. CREW INFORMED US THEY WERE DIVERTING TO TLH. I CHKED OUR MAINT DATABASE TO SEE IF WE HAD MAINT IN TLH; UNAWARE THAT THE QRH PROC WAS TO DIVERT TO NEAREST SUITABLE. INFORMED DISPATCH THAT THERE WASN'T ANY MAINT IN TLH. DISPATCHER; UNAWARE OF QRH PROC ALSO; INSTRUCTED CREW TO DIVERT BACK TO JAX.

Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.

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