ZDC RADAR CTLR DESCRIBED INCIDENT WHEN FSS COORD ERRORS RESULTED IN TWO ACFT RECEIVING SIMULTANEOUS IFR RELEASES FROM RWI.

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FSS AT RDU CALLED FOR A CLRNC ON A C172; OFF OF RWI. I WAS BY MYSELF AT THE SECTOR AND BUSY; SO I SAID I WOULD CALL THEM BACK. FIVE MINUTES LATER; I CALLED THEM BACK. THE PHONE RANG ABOUT 7 TIMES BEFORE THEY PICKED UP. I TOLD THE FSS PERSON THAT I HAVE A CLRNC FOR ACFT #1. SHE SAID; 'I DON'T KNOW WHAT YOU'RE TALKING ABOUT.' I SAID; 'YOU CALLED FOR A CLRNC AND I WAS BUSY. I'M READY TO ISSUE THE CLRNC NOW.' SHE SAID; 'OKAY; GO AHEAD.' I GAVE THE CLRNC BUT 5 MINUTES LATER; SHE CALLED BACK AND SAID SHE COULDN'T LOCATE THE PLT OR THE FSS PERSON WHO ORIGINALLY TOOK HIS CALL. I VOIDED THE CLRNC AND ADVISED HER TO CALL BACK WHEN READY. ABOUT 5 MINUTES LATER; FSS CALLS FOR A CLRNC ON ACFT #2; A LEARJET. I GAVE THE CLRNC WITH A VOID TIME. THE FSS PERSON (DIFFERENT ONE) SAYS; 'WHAT ABOUT ACFT #1? IS HE ALREADY AIRBORNE?' I SAID THAT THAT CLRNC HAD BEEN VOIDED. HE SAID; 'NO; HE GOT IT AND SHOULD BE ROLLING.' I SAID; 'THAT'S FUNNY BECAUSE I CANCELLED THE CLRNC WHEN YOU GUYS COULDN'T LOCATE HIM.' LONG STORY SHORT: ORIGINAL DEP REQUEST CAME FROM RDU FSS. WHEN I CALLED BACK AND IT RANG 7 TIMES; THE CALL GOT FORWARDED TO LEESBURG; VA; FSS. HOWEVER; WHEN I INITIALLY GAVE THE CLRNC TO LEESBURG; THE GUY FROM RDU PICKED UP THE LINE AND THOUGHT I WAS TALKING TO HIM. THE TWO FSS CANNOT HEAR EACH OTHER ON THE LINE. IT HAD SOUNDED GARBLED ON MY END. HAD THAT ACFT #2 (LEARJET) DEPARTED; HE WOULD HAVE TAKEN OFF RIGHT BEHIND THE C172. IT WAS IFR AND AT NIGHT; THIS WAS AN ACCIDENT WAITING TO HAPPEN! FSS NEEDS TO STOP CALL-FORWARDING THEIR CALLS TO THE OTHER FSS'S. THEY ALSO NEED TO CLEARLY IDENTIFY WHO THEY ARE (RALEIGH FSS; LEESBURG FSS; ETC). THIS SCENARIO HAPPENED AGAIN LAST WEEK TO ANOTHER CTLR. THIS IS VERY MUCH A CRITICAL SAFETY ISSUE!CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: THE REPORTER INDICATED THAT THE RING LANDLINE IN QUESTION DOES NOT ALLOW MULTIPLE USERS TO HEAR ONE ANOTHER; A FACTOR THAT CONTRIBUTED TO THIS INCIDENT. THE CONTROLLER ALSO INDICATED THAT VERY LIMITED BRIEFINGS WERE PROVIDED TO THE WORKFORCE REGARDING LANDLINE FUNCTIONALITIES WHEN CONTRACTOR TOOK OVER THE FSS FUNCTION.