Chief Dispatcher reports on chaos caused by computer failures in the Operational Control Center.

2009-03 · NASA ASRS report 828640

Date: 2009-03

Anomalies: deviation-discrepancy-procedural-far|deviation-discrepancy-procedural-published-material-policy

Synopsis

Chief Dispatcher reports on chaos caused by computer failures in the Operational Control Center.

Narrative

I lost operational control due to multi-computer failures within the Operations Control Center. As the Lead Dispatcher on shift; I did not have a lot of flights to dispatch; but feel due to computer system malfunctions we as a group did not have operational control of the operation. Our workload increased by the overwhelming amount of phone calls because our computer systems were not linking up with Air Carrier X operating systems. In addition; we no longer have an Assistant Dispatcher to mitigate the volume of phone into the Operations Control Center. This caused every dispatcher to excessively answer phone calls cut and paste; then email flight releases; give verbal flight releases; fax releases and re-file flight plans because they were not filing with ATC. This continued till late that night. I feel this impacted our ability to have operational control of our flights. I am sure that multiple dispatchers could flight follow; check weather or ensure flights will continue in a safe manner. I am writing this ASAP because I had oversight of the dispatch group and I; at some point; did not have operational control.

Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.

Loading the flight search…

Frequently asked questions

How do I search flights by aircraft type on FlightFinder?

Pick an aircraft model — Boeing 737, Airbus A320, A380, Boeing 787 Dreamliner and more — enter your origin airport, and FlightFinder shows every route that plane flies from there with live fares.

Which aircraft types can I filter by?

We support Boeing 737/747/757/767/777/787, the full Airbus A220/A319/A320/A321/A330/A340/A350/A380 family, Embraer E170/E175/E190/E195, Bombardier CRJ and Dash 8, and the ATR 42/72 turboprops.

Is FlightFinder free to use?

Search and schedules are free. Pro ($4.99/month, $39/year, or $99 one-time lifetime) unlocks the enriched flight card — on-time stats, CO₂ per passenger, amenities, live gate & weather — plus My Trips with push alerts.

Where does the route data come from?

Live schedules come from Amadeus, AeroDataBox and Travelpayouts. Observed routes (which aircraft actually flew a given city pair) are crowdsourced from adsb.lol ADS-B data under the Open Database License.