A Flight Attendant attempted to refuse a flight reassignment that would have required her to be awake for over 22 hours without rest. She was threatened with discipline and succumbed to the threats.

2011-04 · NASA ASRS report 944101

Date: 2011-04 · Aircraft: Widebody; Low Wing; 2 Turbojet Eng · Phase: ground

Anomalies: other-fatigue

Synopsis

A Flight Attendant attempted to refuse a flight reassignment that would have required her to be awake for over 22 hours without rest. She was threatened with discipline and succumbed to the threats.

Narrative

The day begun with my early morning wake up; I commuted to work two hours later; flight arrived an hour and a half after that. I was flying a 3 day trip to Hawaii: one leg there and one leg back. My check in was 5 hours later. I was to have a 27+ hour layover in Hawaii. I was called 2 hours before check in by the Crew Desk. It went to voicemail. I listened to the message and called back around 5 minutes later. My Hawaii flight had been delayed two hours. Later I was called again..same thing..voicemail; I called back. A second delay on the same flight made it now another 45 minutes later briefing check in. A few of us were sitting in the briefing room waiting for the briefing when a Captain enters the room and announces that we are to fly another trips turn which was supposed to have departed early this morning. It; too; was delayed 7 hours and 15 minutes. Apparently that crew had gone illegal so now the crew desk was drafting our crew to fly the other turn which meant working to Hawaii; sitting on the plane with NO rest break and flying back. We would return the following morning back [two hours prior to when I woke up today]. I do not bid to work these trips because I feel a 12 hour plus work day is too long with no break; and working all night is also a hazard without the proper rest. I told the Captain/Crew Desk I would claim fatigue if I had to go being that I'd had no rest and had been awake since early this morning. I was then instructed to speak to a Flight Attendant Supervisor; which I did. As I was speaking to her the Crew Desk called asking what I was going to do after I'd told them I was claiming fatigue. The Supervisor told me that if I didn't take the trip I would have to go to a Medical Center Emergency Room and be checked out by a doctor for fatigue. I would also receive a write-up and 3 points on my Flight Attendant Record: 6 points leads to a possible job dismissal. I have an unblemished record; thus far. I was then taken to her work cubicle where she and I spoke about what was happening. Eventually; I agreed to go having felt coerced and harassed into taking the trip. I then called the Crew Desk back to ask about the legalities such as duty time and the like. According to our Union contract the Crew Desk told me she had called early enough to make me legal for the turn so I was legal to take the trip. I then told her that I would take the trip but didn't agree with the legalities having commuting in and sitting at the airport since early that morning. In conclusion I did not feel safe and I felt like a detriment to my crew being as tired as I was. I also felt like an endangerment to my passengers. If there were an evacuation I doubted my abilities. I do NOT feel that these Hawaiian Island turns with no crew rest; no place to rest; and an inefficient exhausting schedule such as this are healthy or safe. I am therefore writing this in hopes that the FAA will look into the matter of fatigue on these long all-niter turns.

Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.

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