Aircraft and Location
A Boeing 747-400, registration JA8955, was involved in a ground incident on 17 August 1998 at Heathrow Airport. The aircraft had just completed a scheduled passenger service and was parked on Stand L23.
Sequence of Events
After parking, ground operators began servicing the aircraft. One operator positioned a mobile baggage loader adjacent to the rear freight door. A second operator then opened the freight door using the switch located next to the door. Before opening, the second operator asked the first to check the clearance between the loader and the door. Due to the high noise level in the area, the first operator did not understand the message. As the door opened, it struck a metal handrail on the loader.
Damage and Outcome
The collision caused minor damage to the cargo door. The aircraft was examined and subsequently returned to service. No injuries were reported among the crew or passengers; the crew consisted of 15 and the passengers 376.
Aftermath
The baggage loading equipment involved in the incident was later modified to prevent a recurrence.