No fatalities

Severe Turbulence Injures Crew and Passengers During Descent (N172DZ)

Atlanta, GA, US

On September 20, 2000, a Boeing 767-332ER (registration N172DZ) was involved in an aviation accident near Atlanta, GA. No fatalities were reported. Investigators recorded the probable cause as: an in-flight encounter with turbulence in clouds during a normal descent, resulting in serious injuries. This summary draws on records from the U.S. National Transportation Safety Board (NTSB) historical archive.

Sourcesthe U.S. National Transportation Safety Board (NTSB) historical archivePrimary reportUpdated 2026-07-04Data APIEditorial standards
Aircraft registered N172DZ
Aircraft registered N172DZ. Photo: Craig Sunter from Manchester, UK / CC BY 2.0, via Wikimedia Commons

A flight descending through FL290 encountered severe turbulence, throwing unsecured flight attendants and passengers. Six flight attendants and three passengers were transported to hospitals. No prior warnings were received.

Incident Overview

During a descent from flight level 290, an aircraft encountered severe turbulence. At the time, the first officer was pilot flying, the speed brakes were extended, and the airspeed was 290 knots. The weather radar was in use and showed no indications of conditions associated with turbulence. Air traffic control and other aircraft had not reported any turbulence.

Cabin and Crew Situation

The seat belt sign had been on for 10 minutes prior to the event. However, flight attendants were in the galleys and aisles performing duties related to the beginning of the descent. When the turbulence struck, they were thrown upward and then deposited into various positions on the floor and seats. Passengers who had not fastened their seat belts were also thrown vertically upward before being thrown back down.

Prior Turbulence Encounters

Earlier in the flight, flight attendants reported that the aircraft encountered "a little chop" during the climb. The "fasten seatbelt" sign was off until the flight entered an area of moderate turbulence, at which point the captain turned on the sign and made an announcement. The sign remained on for the rest of the flight.

Post-Event Actions

The aircraft was given priority handling for landing and landed at Atlanta without further incident. After landing, five flight attendants and three passengers were transported to area hospitals for their injuries. According to the source, three flight attendants in the aft galley were "pretty badly hurt." The airplane buffeted for 4-6 seconds. At the time of the turbulence, the flight attendants had just finished beverage service and were restocking the galley carts.

Injuries

Six flight attendants and three passengers sustained injuries requiring hospital transport. The source specifies that three flight attendants were "pretty badly hurt."

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Frequently asked questions

What happened in the 20 Sept 2000 Boeing 767-332ER accident near Atlanta, GA?

A flight descending through FL290 encountered severe turbulence, throwing unsecured flight attendants and passengers. Six flight attendants and three passengers were transported to hospitals. No prior warnings were received.

Were there any fatalities in the 20 Sept 2000 Boeing 767-332ER accident?

No fatalities were recorded in this accident.

What aircraft was involved and where did it happen?

The accident on 20 Sept 2000 involved a Boeing 767-332ER, registration N172DZ, at Atlanta, GA.

What was the probable cause of the accident?

an in-flight encounter with turbulence in clouds during a normal descent, resulting in serious injuries.

Investigation report by the U.S. National Transportation Safety Board (NTSB) historical archive. Original record: https://carol.ntsb.gov/event/20001212X22037. This page is a structured re-presentation; facts and quotes are in the National Transportation Safety Board (NTSB), United States.