12 Jun 2018: BOEING 737-8H4 NO SERIES — SOUTHWEST AIRLINES CO

12 Jun 2018: BOEING 737-8H4 NO SERIES (N8693A) — SOUTHWEST AIRLINES CO

No fatalities • Phoenix, AZ, United States

Probable cause

a passenger bumping into a flight attendant who was holding a hot liquid.

— NTSB Determination

Accident narrative

On June 12, 2018, at about 1144 MST, Southwest Airlines 2344, Boeing 737-800, N8693A, the "B" position flight attendant was seriously injured when a pot of hot water she was holding splashed on her chest and face after a passenger exiting the lavatory bumped into her during boarding at Phoenix Sky Harbor International Airport (KPHX), Phoenix, Arizona. There were two flight crew, 4 flight attendants, and unknown passengers on board at the time. The flight was operating under 14 Code of Federal Regulations Part 121 as a regularly scheduled passenger flight from KPHX to Buffalo Niagara International Airport (KBUF), Buffalo, New York.

The injured flight attendant was unable to perform duties and was replaced. The injured flight attendant was transported to the hospital where she was diagnosed with second degree burns and released.

Contributing factors

cause Cabin crew

Conditions

Weather: Unk

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