Southwest computer outage forces manual passenger processing
A nationwide systems failure at Southwest Airlines left gate agents checking bags and processing passengers by hand, disrupting hundreds of flights.
A nationwide computer outage hit Southwest Airlines on Friday, October 9, forcing airport staff to check baggage and process passengers by hand. Check-in and boarding systems went down across the carrier's network, and long lines formed as departures slipped during the morning travel period.
Systems were restored quickly. Even so, hundreds of flights were heavily disrupted across the network, and Southwest has not said what caused the failure.
Sources
- simpleflying.comSouthwest Airlines Gate Agents Forced To Process Passengers Manually After System Outage