No fatalities

Passenger Fractures Ankle During Unforecast Turbulence

New York, NY, United States

On October 20, 2011, a BOEING 767-2B7 operated by US AIRWAYS INC was involved in an aviation accident near New York, NY. No fatalities were reported. Investigators recorded the probable cause as: The passenger's lack of compliance with the illuminated seatbelt sign, which resulted in her injury during a turbulence encounter. This summary draws on records from NTSB; 7 related events involving the same aircraft type or operator are linked below.

SourcesNTSBPrimary reportUpdated 2026-08-03Data APIEditorial standards
BOEING 767-2B7
Photo: Tosaka / CC BY 3.0, via Wikimedia Commons

A passenger fractured her ankle after falling in the aisle when the aircraft encountered unforecast moderate turbulence about 15 minutes after departure.

Incident Overview

Approximately 15 minutes after departure, while the aircraft was climbing through flight level 220 (FL220), the captain permitted the use of approved portable electronic devices (PEDs). However, the fasten seatbelt sign remained illuminated throughout the climb. Following the authorization, several passengers began moving about the cabin, including one individual who proceeded to the lavatory.

Sequence of Events

As the passenger was exiting the lavatory and returning to her seat, the aircraft encountered unforecast moderate turbulence. The passenger subsequently lost her balance and fell to the aisle floor, sustaining a fractured ankle as a result of the fall.

Aftermath

In response to the injury, the flight crew decided to return the aircraft to the departure airport. No further details regarding the flight's return or medical treatment were provided in the source.

Operational Context

According to the flight crew and a flight attendant, the turbulence was not forecasted. The decision to allow PED use above 10,000 feet was in accordance with approved procedures, but the seatbelt sign remained on as the aircraft continued its climb.

Contributing factors

Causes

Passenger

Other contributing factors

Effect on operation